Accessible Station Lab

At Jay St-MetroTech Station in Downtown Brooklyn, we are testing over a dozen new features - including both physical infrastructure and smartphone apps, all designed to make subway travel more accessible for riders of all abilities, including those with vision, hearing, mobility or cognitive disabilities.The pilot is a “living lab” and while the features are on display, customers at the Jay St-MetroTech station can test any of them in a live station environment and provide feedback directly to NYCT. Throughout this pilot, our team at New York City Transit will be evaluating the features for operational performance, but the pilot’s success depends on you!

Jay St-MetroTech is an accessible station and a busy transfer hub in downtown Brooklyn. We wanted to host the Accessible Station Lab at a station with high ridership and lots of nearby activity, so that as many of our riders could be part of the project as possible. This “living lab” lasts through the fall, and we encourage you to try out these new features until December 31, 2019.

Click on each feature below to learn more and discover which may be of the most interest to you.

Try These Apps

As part of our Accessible Station Lab, we are testing new apps that you can download and try at Jay Street-MetroTech. While these apps are intended to assist people with disabilities, anyone who needs help navigating our system can use them.

Read about each of the apps and download the ones that you want to try. As a part of this pilot, all apps are free to use at Jay St-MetroTech Station.

  • NaviLens provides sign information in audio for people who are blind or low vision, and NaviLensGO creates dynamic visual navigation 
  • Aira connects people who are blind or low vision to professional agents who will help navigate through the station
  • MagnusCards breaks down the experiences of riding the subway for people with cognitive disabilities 
  • ClickAndGo Wayfinding offers detailed step-by-step audio directions, location descriptions, and more, all with accompanying high-contrast maps
  • Waymap calibrates your walking style to give detailed step-by-step audio guidance for people who are blind or low vision

Read more about each app we're testing below! 

Check Out These Floor Treatments

As a part of our Accessible Station Lab, we’re testing new floor applications at various locations here in the station. These treatments are intended to assist people with disabilities but can help anyone navigate.

Read more about each floor treatment below!

You may also notice that the elevator floors at Jay St-Metro-Tech look and feel different! We are also testing new materials on elevator floors to improve cleanliness.

Touch and See These Tactile Signs & Maps

In addition to smartphone apps and various floor treatments, we are testing new kinds of tactile and graphic signage. From tactile maps to graphic station diagrams, each of these maps and signs serves to help people with disabilities and all users more easily navigate the station. 

Read more about each map and sign below! 

Community Feedback

Throughout this pilot, our team at New York City Transit will be evaluating the features for operational performance, but the pilot’s success depends on you! To provide feedback on the Accessible Station Lab, use our web form and select Subways and Compliment (even if your feedback isn't positive--we want to hear it all!) from the drop down menus. Then select A Station and choose Accessible Station Lab, and tell us in the comment field which feature or features you tested and what you think. You can also call 511 and tell us what you think.

Frequently Asked Questions

To learn more about the Accessible Station Lab, check out our list of FAQs.

Accessible Station Lab Video

Check out this video showcasing the Accessible Station Lab!