MTA Accessibility

Accessible travel information

We have a number of tools you can use to plan an accessible trip throughout our system. We recommend using the accessible trip feature on the homepage of this website, but we also have additional resources.

Reduced fare MetroCards

Reduced fares are available for MTA subway, bus, and rail customers who are 65 or older or who have qualifying disabilities. The reduced fare is half the base fare. The base fare for subways and local buses is $2.75, so the reduced fare is $1.35. Find out more about how and if you qualify.

Make an ADA-related Complaint or Reasonable Modification Request

Accessible Station Lab

At Jay St-MetroTech Station in Downtown Brooklyn, we are testing over a dozen new features - including both physical infrastructure and smartphone apps, all designed to make subway travel more accessible for riders of all abilities, including those with vision, hearing, mobility or cognitive disabilities. Find out more about the "living lab" and the features that are on display.

Personal Care Attendants & Service Animals

Personal Care Attendants

Personal care attendants (PCA's) help people with disabilities in their daily life, including in travel. PCA's are eligible to ride MTA buses and subways for free when accompanying a person carrying an Access-A-Ride MetroCard with the PCA designation.

PCAs may also ride for free on the Long Island Rail Road and Metro-North Railroad. However, PCAs may be required to carry identification that shows they are employed by a PCA agency.

Service Animals

Customers with disabilities are permitted to bring their service animals into all MTA transit facilities. The animals must be securely leashed for the safety of all customers. A service animal is defined as an animal (usually, but not always, a dog) trained to aid or guide and accompany a person with a mental or physical disability.

Although customers are not required to carry identification for their service animals, New York City Transit, through its Office of ADA Compliance, issues a service animal voluntary identification (ID) card that customers may obtain and carry for convenience. A customer may, on a voluntary basis, present this ID card to a Transit employee or a police officer.

Subway and bus travel training

MTA New York City Transit is fully committed to the use of buses and subways by New Yorkers with disabilities. We hold trainings to ensure that customers who have disabilities may be able to ride the bus or subway to work, school, health and recreation facilities, and the many cultural institutions for which New York is famous.

Accessibility Dashboard

Track key metrics we use to measure how people with a range of access needs navigate our bus and subway system. This includes:

  1. usage trends for the Reduced-Fare MetroCard program,
  2. how often buses deploy their lifts or ramps, and
  3. uptime for accessible subway stations at the platform level.

View the dashboard.

NYCT Advisory Committee for Transit Accessibility

The Advisory Committee for Transit Accessibility (ACTA) is a new, all-volunteer group of community members committed to working with New York City Transit on a range of accessibility issues.

Contact the NYCT accessibility team

We incorporate customer feedback in all that we do. Contact us with questions, concerns, experiences, or ideas about accessibility in our system.