MTA Accessibility

The Metropolitan Transportation Authority (MTA) offers reduced fares on its subways, buses, and commuter railroads to customers with disabilities. All buses are fully accessible and many feature on-boarding ramps. Here we provide detailed information about reduced-fare programs and a variety of other services that MTA agencies provide to comply with the Americans with Disabilities Act (ADA). 

Report an elevator or escalator outage

Use our customer reporting tool to report an elevator or escalator outage.

Accessibility Dashboard

Track key metrics we use to measure how people with a range of access needs navigate our bus and subway system. This includes:

  1. usage trends for the Reduced-Fare MetroCard program,
  2. how often buses deploy their lifts or ramps, and
  3. uptime for accessible subway stations at the platform level.

View the dashboard.

Features of Accessible Stations

In improving services to individuals with disabilities, the MTA identified stations where ADA compliance would benefit the most people, analyzing such factors as high ridership, transfer points, and service to major areas of activity. These stations were given priority in our station renovation program. We are continuing to expand accessibility features to more locations.

See a list of accessible stations.

These stations have features that improve accessibility for customers with visual, hearing, and mobility disabilities, as specified by the ADA. Features include:

  • Elevators or ramps.
  • Handrails on ramps and stairs.
  • Large-print and tactile signs.
  • Audio and visual information systems.
  • Accessible station booth windows.
  • Accessible MetroCard® Vending Machines.
  • Accessible service entry gates at subway stations.
  • Platform-edge warning strips.
  • Platform-gap modifications or bridge plates to reduce or eliminate the gap between trains and platforms.
  • Telephones at an accessible height with volume control, and text telephones (TTYs).
  • Accessible restrooms at commuter rail stations with restrooms (not all station buildings have restrooms).

In some stations, ramps constructed prior to the adoption of the ADA accessibility guidelines may not meet current ADA standards for slope, landing and handrail requirements. On commuter rail lines, some ticket offices and restrooms are not accessible by wheelchairs.