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NaviLens and NaviLensGo

Updated Mar 12, 2020

NaviLens logo on left, and NaviLensGO logo on right

As part of the Accessible Station Lab pilot, we are testing two apps from the same vendor: NaviLens, and NaviLens Go.

When you scan your smartphone near any of the 100 colorful codes you see throughout the station, 

  • NaviLens will read signs out loud and provide train arrival information in audio to help blind and low-vision riders navigate the station.
  • NaviLens GO, for sighted users, will provide augmented reality navigation as well as train arrival information and service status.

Both of these apps offer routes using stairs or elevators and translate information into more than 18 different languages. 

brightly colored navilens complex QR code on column


NaviLens Logo

NaviLens reads out signs and provides train arrivals in audio to help blind or low-vision users navigate the station. The app works with Voice Over accessibility settings on your smartphone to guide you around the interface, but you do not need to turn on Voice Over for the app to start giving you audio guidance. 

image shows NaviLens app open on smartphone graphic. text on screen reads location and train arrival information that the app reads out loud.

Try NaviLens Today: 

Once you’ve downloaded the app, simply hold your phone up as you walk through the station and the app will scan the environment and detect codes while you travel.

The app works as soon as you open it, but you can also customize how the app reads out information to you.

  • In settings, you can personalize the instruction styles, whether sounds or voice instructions are most helpful, distance from codes, angle of codes, time elapsed since last code, which measurement system the app will use, and more.
  • In visualization mode, you can customize if you only want to access codes you recently used, or if you want to be able to access codes you used over the duration of your trip. If you want to hear the most recent set of instructions again, simply shake your phone and the app will re-read the last registered code.

Once you’ve explored these settings, hold up your phone in the station and let the guidance begin! 

Available for download on the Apple App Store and Google Play!

apple app store logo next to google play store logo


 NaviLens GO Logo

NaviLensGO provides visual in-station navigation, trip planning information, train arrivals and service status information to help sighted users navigate the station and the system.

image shows two point-of-view graphics of a person holding their smartphone up to a NaviLens code on a street-level subway staircase with NaviLensGO open. On left the app shows the "augmented reality" mode, with a red arrow pointing down the stairs directing to "JFK Airport," on right the app is showing train arrival information.

Try NaviLensGO Today: 

Once you’ve downloaded the app, it will request that you accept the terms and then it will show you an introductory explanation of the interface. There are two features within the app that you can select between at the bottom: scan, and go! The app will be in scan mode by default.

When you select scan and point your phone at a NaviLens code, the app will return train arrivals. At the top of the train arrivals, you can select service status to view service status for the whole system. 

Go! is the app’s augmented reality mode.

  • Hold your phone up to a NaviLens code, and arrows will appear on your screen that will direct you through the station.
  • If you select I want to go to... at the bottom of the screen, you can then select from tourist destinations, platforms, and exits.
  • Once you’ve selected a destination, the arrows will direct you to the correct platform for that destination.
  • If you do not select a destination, the app will still return arrows, and they will clarify what is around you without guiding you to a specific destination.

On the upper right, you will see a plus sign that will open to settings. Here you can select the wheelchair accessible route, explore functions and scan mode, and font size.

Available for download on the Apple App Store and Google Play!

apple app store logo next to google play store logo

For more information about NaviLens, visit their website: navilens.com/

Tell Us What You Think!

If you have feedback, you can use our web form and select Subways and Compliment (even if your feedback isn't positive--we want to hear it all!) from the drop down menus. Then select A Station and choose Accessible Station Lab, and tell us in the comment field which feature or features you tested and what you think. You can also call 511 and tell us what you think.