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Digital Customer Information Centers

Updated Jan 17, 2020

Digital Customer Information Centers are rolling out systemwide, and we just installed screens throughout Jay St-MetroTech.

We are installing screens in different parts of the station. Screens will bring you real-time elevator and escalator status information, station alerts, and even dynamic train arrival information

Look out for alerts on screens before the turnstiles, so if there is a service change or elevator outage, you can change your travel plans before you swipe your MetroCard. 

The digital screens:

  • bring real-time service information to all customers, including those who may have difficulty hearing announcements, 
  • highlight the status of elevators and escalators in the station, so you can make travel plans before you enter the station, 
  • provide more detailed, real-time service information than we can on a paper sign.

As part of the Accessible Station Lab, we are testing:

  • different ways to display real-time information on these screens, including Elevator and Escalator status information. 
  • new designs to ensure that information on these screens is presented in the most visually accessible way. 

Image shows two large customer information center digital screens. On the left, scren shows subway map. On the right, screen shows service alerts for Jay St-MetroTech station, Elevator and Escalator Status at Bowling Green station, and Systemwide status showing express to local service changes, delays, planned work, and good service.

Tell Us What You Think!

If you have feedback, you can use our web form and select Subways and Compliment (even if your feedback isn't positive--we want to hear it all!) from the drop down menus. Then select A Station and choose Accessible Station Lab, and tell us in the comment field which feature or features you tested and what you think. You can also call 511 and tell us what you think.