How to Contact Us

Welcome to the MTA's Customer Information page. Thank you for visiting this website. Here are a few suggestions to help you find out what you want to know about the MTA quickly and easily:

  • Many of the questions you may have about the MTA and its services can be answered by visiting our Frequently Asked Questions (FAQs) page.
  • Our Maps and Schedules pages can help you plan your trips easily. Service Advisory pages will let you know how your travel plans could be affected by planned service changes. If you require further assistance, please call our Travel Information numbers.
  • Services for customers with disabilities are available through New York City Transit’s Access-A-Ride program. 

If you don't find the answer to your question through the FAQs, please e-mail us. We'll get you the answer you're looking for as soon as possible.

If you want to request a copy of a record under the Freedom of Information Law (FOIL), you must use the FOIL Request page. Use that page ONLY for requesting copies of records under FOIL.

One important note: if you want to report an emergency to the MTA, please do not use e-mail. Instead, dial 911. To report an unsafe condition at a station or on a bus, subway, or railroad, call the appropriate MTA agency.