Processing time for MetroCard claims
We have resumed processing MetroCard claims, following a pause in processing because of the pandemic. These claims include refunds, balance protection claims, and applications for Reduced-Fare and EasyPayXpress MetroCards.
If you filed a claim while our operations were paused, know that we are addressing claims as quickly as we can. If you want to file a claim now, the best way to do that is online.
We’re processing claims starting with the oldest first. We’re currently working through claims filed in February for full-fare MetroCards and the beginning of March for Reduced-Fare MetroCards.
Use your MetroCard to ride NYC Transit subways, local buses, select buses, and express buses, as well as Staten Island Railway. MetroCard is also accepted by our regional transit partners.
MetroCards may be purchased and refilled at subway Station Booths, MetroCard Vending Machines, and at other vendors.
The cost of a standard ride is $2.75. You can buy as many rides as you want on a Pay-Per-Ride MetroCard, from $5.50 to $80. Or you can buy an Unlimited Ride MetroCard for a seven-day or 30-day period.
There is a $1 fee for each new card. By refilling and reusing your MetroCard, you avoid the $1 fee and help reduce waste.
Buy as many rides as you want. Buy or refill your card at a Station Booth or a MetroCard Vending Machine, from $5.50 up to $80.
Each ride includes an automatic free transfer (within two hours) between subway and bus, bus and subway, or between buses.
Unlimited Ride MetroCards
You can buy an unlimited number of subway and bus rides for a fixed price.
Unlimited cards come in 7-day or 30-day increments. You can also get a 7-Day Express Bus Plus card for unlimited rides on the subway, local buses, and express buses.
Note: PATH, AirTrain, and express buses do not accept 7-Day or 30-Day Unlimited Ride MetroCards.
7-Day Unlimited MetroCard
Cost: $33 (Reduced Fare $16.50)
Good for unlimited subway and local bus rides until midnight seven days from day of first use.
30-Day Unlimited Ride MetroCard
Cost: $127 (Reduced Fare $63.50)
Good for unlimited subway and local bus rides until midnight 30 days from day of first use. This card is protected against loss or theft when purchased at a vending machine with a credit or debit/ATM card.
7-Day Express Bus Plus MetroCard
Cost: $62.00 (No Reduced Fare)
Good for unlimited express bus, local bus, and subway rides until midnight 7 days from first use. This card is protected against loss or theft when purchased at a vending machine with a credit or debit/ATM card.
Note: First activate your Unlimited Ride MetroCard by swiping once. As long as your card is activated, you can add value. Time will be used first, then any added value.
JFK AirTrain MetroCards
The JFK AirTrain accepts Pay-Per-Ride MetroCard, a JFK AirTrain 30-Day MetroCard, or a JFK AirTrain 10-Trip MetroCard. It does not accept Unlimited Fare MetroCards.
JFK AirTrain 30-Day Unlimited Ride MetroCard
Cost: $40 (No Reduced Fare)
Good for unlimited JFK AirTrain trips until midnight, 30 days from first use.
JFK AirTrain 10-Trip MetroCard
Cost: $25 (No Reduced Fare)
Good for 10 JFK AirTrain trips within 31 days after first use. One trip is deducted for each use. Only accepted for AirTrain trips. On sale at AirTrain vending machines, JFK airport, and local merchants.
Combining Pay-Per-Ride and Unlimited Ride
- Your MetroCard can hold any combination of unlimited rides and dollar value. Bring your card to a station booth or ticket machine to add money or time.
- Time on your MetroCard will always be used first for paying your fare.
- Value on your MetroCard will become available for use only when all time runs out on your card. For example, if you have $7 in value remaining on your card and you decide to add a 7-day Unlimited Ride pass, the next time you use your card, it will activate the unlimited rides. The dollar value will be available when the 7-day time period expires.
- PATH, AirTrain, and express bus fares must be paid with dollar value, unless you have a 7-Day Unlimited Express Bus Plus MetroCard for express buses.
- Your MetroCard can only hold one Unlimited Ride refill at a time. You can’t pause an unlimited ride card once you’ve started using it.
- Your MetroCard can be refilled with time and value for about one year. MetroCard ticket machines will tell you when the card expiration date is coming up, and will issue you a new MetroCard at no charge with all your remaining value.
- If your MetroCard expires, you have options to transfer the time or value to a new card. Here’s more about that.
Our new fare system
Our new sytem, OMNY, uses contactless technology to make it easier to pay your fare using your contactless credit or debit card, digital wallet, or reloadable prepaid card.