EasyPay options for MetroCards

EasyPay allows you to pay for rides automatically with a credit or debit card. Once you sign up, your MetroCard refills whenever the balance is low.

Pay-Per-Ride cards

You create an account, and link your EasyPayXpress card to a credit or debit card. You can set up an account using a tax-free transportation benefits card. It takes $30 to open an account. When your account falls below $20, $30 is automatically added to the card from the payment method on file.

Pay-per-ride cards can be used on:

  • Subways
  • Local buses
  • Express buses
  • The JFK AirTrain
  • PATH trains

30-Day Unlimited Ride cards

You open your account with $127. Swiping the card activates it. Near the end of the 30 day period, we’ll send you an email saying that we are about to renew your card. You’ll have the option to switch to a pay-per-ride card.

If you keep your card unlimited, we will charge the payment method on file $127. Your first swipe after that starts the next 30-day period.

We automatically replace an expiring MetroCard one week prior to the expiration date.

Unlimited ride cards can be used on:

  • Subways
  • Local buses

Unlimited ride cards cannot be used on:

  • PATH trains,
  • Express buses
  • The JFK AirTrain

EasyPay Reduced Fare Metrocard

If you’re eligible for a Reduced-Fare MetroCard, you can sign up for an EasyPay option.

Lost, damaged, or stolen cards

Your best option is to immediately report lost, damaged, or stolen EasyPay MetroCard online. You can also call us at 1-877-323-7433.

You will not be liable for unauthorized charges that occur after you have notified us. We will immediately deactivate your card to protect unauthorized charges. We will send a replacement card in the mail.

It takes about 15 business days to process and mail a replacement.

If you want to contest a charge on your account, contact the EasyPay Account Service Center. Charges not questioned within 120 days of the fare posting will be considered valid.

Managing your card

Don’t try to refill your EasyPay MetroCard in a regular MetroCard vending machine. It could damage the card and you won’t be able to add value to it.

You also can’t add value at a station booth.

Like any other MetroCard, your EasyPay MetroCard eventually expires. The expiration date is on the back of the card. We will send you a replacement card a few weeks before your old one expires. Please destroy your expiring card immediately.

Payment issues and closing your account

If your credit or debit card declines payment, your MetroCard may stop working. We will send you notice if your payment method fails. If your balance falls below zero, we may close your account. If we close your account, we might not be able to reopen it. You will have to create a new one online. We recommend adding a second credit or debit card to your account in case something happens to the primary card.

You may end your account at any time by emailing the EasyPay Account Service Center or calling us at 1-877-323-7433. After all rides are posted, we’ll refund the remainder of your account. If you have an activated unlimited card, it will stop working when you end your account. We recommend you end your account near the end of the 30-day period to take advantage of the remaining time on the card.

Contact us

Online

Managing your account online is the best way to report a lost, stolen, or damaged card.

Log into your EasyPay account.

By phone

EasyPay MetroCard Account Service Center: 877-323-7433

The office is staffed 9 a.m.-5 p.m. on weekdays (except holidays) and 9 a.m. to 2 p.m. on Saturday. In off hours, the number goes to an automated system that can help with common problems.

By email

easypay@conduent.com

By mail

EasyPay MetroCard Account Service Center
PO Box 52021
Newark, NJ 07101-8221