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Refunds on LIRR and Metro-North tickets

Updated Dec 22, 2020
Here are details about refunds on Long Island Rail Road and Metro-North Railroad fares.

Note: A $10 refund processing fee is charged for each refund transaction.

LIRR ticket validity and refunds

Ticket Type 

 Valid for 

Refundable for


60 days, including date of sale

**Validity period plus two years after expiration


Calendar Month

Current month (based on turn-in date)


Saturday to Friday 

Current week (based on turn-in date)


6 months, including date of sale

**Validity period plus two years after expiration


Valid on the same date of purchase and on Saturdays/Sundays only

**Validity period plus two years after expiration

Deals & Getaways

Event date(s), or 60 days including date of sale

60 days (complete package purchase only)

Hamptons Reserve***

Date of travel on the ticket only

60 days

*Validity periods and refund policies for tickets purchased through MTA eTix are the same as those for tickets purchased from Ticket Machines/Ticket Offices.
**Policy effective July 1, 2018. Tickets that expired prior to July 1, 2018, will be subject to the terms and conditions that were in place at the time of purchase.
***Hamptons Reserve cancellations MUST be made in advance. All cancellations must be made by NOON of the
Thursday prior to your departure date. If cancellation is not made in advance, no refund will be given. Once you cancel, mail in your tickets to: Hamptons Reserve Office at 93-59 183rd Street, Hollis, NY 11423, mail code 3158A. Include your name and address and ALL tickets being returned.

Details on LIRR refunds

Must return original tickets

The actual original unused or partially used ticket (not a photocopy) must be submitted. Lost, stolen or damaged tickets are not refundable.

All refund requests are handled through our Ticket Refunds office, but tickets may be turned in at staffed ticket offices, where customers will be asked to fill out a form. Refunds for tickets submitted by mail will be calculated using the postmark as the turn-in date, and customers will be charged for the date of the postmark. Only postmarks affixed by the United States Postal Service (USPS) will be used to determine the turn-in date.

Refund checks will be mailed to customers within 30 days after the Ticket Refunds Department receives the request. For credit card sales, refunds will be issued as credits to customer credit card accounts when possible. For customers using a pre-tax benefit card, please see the Commuter Benefits Program section for an important advisory.

Monthly and weekly ticket refunds

If commutation tickets are submitted for refund, the discount is forfeited, and we must deduct the proper combination of one-way and/or weekly fares for the period the ticket has been in the customer's possession.

Monthly and weekly tickets that are not being used should be turned in immediately; the refund will be calculated identically for punched and unpunched tickets. Monthly and weekly tickets turned in for refund by 9:30 a.m. at the customer's home station ticket office will not be charged for the turn-in day.

Refund example: Customer turns in a monthly ticket valid from Penn Station to Babylon, at Babylon Station ticket office before 9:30 a.m. on Tuesday the 8th (in a month that started with a Tuesday).

The cheapest tickets that could have been used total $197.75
Weekly ticket for Tuesday-Friday, days 1-4 ($116.25)
Off-peak, round-trip for Saturday-Sunday, days 5 & 6 ($48)
Peak round-trip for Monday, day 7 ($33.50)

Original price $363.00 - $197.75 = $165.25 - $10 processing fee = $155.25 refund

MetroCard portions of combined monthly/MetroCard tickets, as well as Monthly Unlimited MetroCards, are also subject to a forfeit of discount and prorating.

Ten-trip ticket refunds

Unused or partially-used ten-trip tickets (valid for six months from the date of sale) can be refunded within the validity period plus two years after expiration. Since off-peak ten-trip tickets are sold at a discount, refunds will be calculated by deducting the cost of off-peak one-way tickets for each ride used.

Deals & Getaways refunds

Due to the heavy discounts provided, refunds will only be provided if all ticket stubs are submitted. Refunds are reviewed by the LIRR Sales & Promotions office. Please include a daytime phone number and explanation when you submit your ticket. Refunds are available for up to 30 days and the $10 processing fee per transaction is charged.

Forgotten tickets

The LIRR is not responsible for forgotten tickets. If you forget your ticket, you should purchase a round-trip ticket at your station or you will have to pay the higher onboard fare price. Fares paid in lieu of forgotten, destroyed, or damaged tickets are not refundable. Should any questions arise as to proper fare and ticket privileges, please pay the fare requested, obtain a receipt, and contact us.

Where to mail tickets for refunds

Mail Ticket Refund Form with original tickets to:

LIRR Ticket Refunds Department
Jamaica Station – MC 1410
Jamaica, New York 11435

Hours: Monday - Friday, 8 a.m. - 4 p.m.
Phone: 511
 and say "LIRR", then say "Ticket Refunds".

Metro-North ticket refunds

One-way and round-trip tickets are valid for travel 60 days (including day of travel). They can be refunded for 60 days from purchase date. They can also be exchanged up to 24 hours from date of purchase.

If commutation tickets are submitted for refund before their expiration, the discount is forfeited, and we must deduct the proper combination of one-way and/or weekly fares for the period the ticket has been in the customer's possession. Details of refund regulations are in Metro-North's tariffs, which are available for review at any ticket office.

If questions arise when you’re traveling, please pay the requested fare, get a receipt, and reach out to us.

Talk to a ticket agent or mail claim to:

Ticket Redemption
MTA Metro-North Railroad
P.O. Box 4117
New York, NY 10163

Download the refund form or use one of our online forms.

If you have any questions, call our Customer Service Center at 212-532-4900. Hours are Monday-Friday, 8:30 a.m. to 5 p.m.