About reduced fares
- The reduced fare is half the base fare. (For example, the base fare for subways and local buses is $2.75, so the reduced fare is $1.35.)
- Your reduced-fare card will have your name and photo on it. If you don’t have your card with you, you can pay the reduced fare in cash.
How to apply
Where and when you can use reduced fares
- On the subway and on local buses: Anytime
- On express buses: Anytime except weekday rush hours, from 6-10 a.m. and 3-7 p.m.
- On the Long Island Rail Road and Metro-North: Anytime except weekday rush hours to NYC terminals, from 6-10 a.m. and 3-7 p.m.
Other options for paying reduced fares
- How to pay with cash
You must already be part of the reduced fare program and have valid photo ID with you.
Accepted forms of ID:
- A valid driver's license from any state (or legal equivalent issued to nondrivers)
- A valid passport from any country
- A NYC Department of Aging ID card
- A Medicare card
- An Access-A-Ride ID card or an MTA Reduced-Fare ID card (pre-1995)
Paying with cash on the subway
Show your ID to the agent and pay the full $2.75 fare. You will get a Reduced-Fare, Round-Trip MetroCard. This gives you two rides at the reduced fare of $1.35 per ride. The $1 new card fee does not apply. This two-trip card is good for subways, local buses, and the Staten Island Railway. It cannot be refilled, and is non-transferable, non-negotiable, and non-redeemable.
Paying with cash on the bus
Show your ID to the operator and pay $1.35 in coins, exact change. No pennies or bills are accepted. You can request a transfer from the operator. The transfer can be used on local buses only, within two hours. It cannot be used for the subway or express buses.
- Set up automatic refills
Use our EasyPay program to link a credit or debit card to your MetroCard. Your card will be refilled automatically. Find out more here.
Help with common problems
- What to do if your card is lost or stolen
Your best option is to file a report online.
Report lost cards by phone or in person
Call 511, then say "MTA," and then "Subway and Buses." Follow the prompts.
If you are deaf or hard of hearing, use your preferred relay service provider or the free 711 relay. We are available seven days a week, 6 a.m. to 10 p.m.
To report your lost card in person, visit our Customer Service Center at 3 Stone Street, New York, NY, 10004.
What we’ll do
We will deactivate your card and send you a new one. The replacement card will have the same value remaining on your old card at the time of deactivation. Not that we don’t issue temporary cards.
Please allow four weeks to receive your replacement.
What to do until your new card arrives
You can still pay the reduced fare by paying with cash.
- What to do if your card expires
If you haven’t gotten your replacement card
Call 511 and follow the prompts for MetroCard assistance, or ask to speak with someone about your Reduced-Fare MetroCard. A representative will be able to help you between the hours of 6 a.m. and 10 p.m. Eastern.
Replacement cards usually arrive in 15-20 days.
If your card expires and you have a replacement card
You have two years after your MetroCard expires to transfer the balance to a new card.
- If your card expired within the past year: Take your expired card and your replacement card to a station booth. Ask the station agent to transfer the balance from your expired card to the replacement.
- If your card expired more than a year ago: Ask a station agent for a postage-paid business reply envelope and mail your card to this address:
MetroCard Customer Claims
130 Livingston Street
Brooklyn, NY 11201