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Queens Bus Network Redesign Public Hearing

Updated Jul 23, 2024

In December 2023, the Metropolitan Transportation Authority (MTA) issued a Proposed Final Plan to redesign the Queens Bus Network to better match rider needs and improve service for customers. We are holding this public hearing to gather final comments about all bus service in the borough. If approved by the MTA Board, phased implementation is currently targeted for mid-2025.

What is the Queens Bus Network Redesign?

The Queens Bus Network has not substantially changed in decades, despite shifting demographics and travel patterns. The Queens Bus Network Redesign focuses on reimagining the bus network to increase connections, improve reliability, speed up travel, and simplify service. The redesigned Queens Bus Network has simpler, more direct routes, improved bus stop balancing, enhanced connectivity, and improved frequency on key routes.

Learn more about the proposed changes to your bus route, stop, and schedule.

Public hearing details

When: Wednesday, July 24, 2024, 5-8:30 p.m.

Where: The Helen Marshall Cultural Center at Queens Borough Hall, 120-55 Queens Blvd, Kew Gardens. The meeting will be held in the Atrium. All attendees must enter through the main entrance on Queens Blvd and pass through building security.

Available transit options:

  • Subway:  to Kew Gardens-Union Tpke
  • Bus: Q10, Q37, Q46, Q60
  • LIRR to Kew Gardens

Registration details

Those wishing to pre-register to be heard at the Public Hearing must register online here. Verbal presentations will be limited to two (2) minutes. You may present verbal testimony or submit written statements in lieu of or to supplement oral testimony concerning the proposed project. Written comments will be accepted online here.

Comments may also be submitted via postal mail to: MTA Government & Community Relations, Attn: QBNR Public Hearing, 2 Broadway, D16.94, New York, NY 10004.

All written statements must be submitted by 8:00 p.m. on Friday, July 26, 2024. Comments received after that date and time will be reviewed but will not be included in the official hearing record.

Joining the public hearing

If you cannot attend the hearing in person, you can register to speak via Zoom’s online platform and conference call feature. If you have registered, you may join by following these instructions:

Online: Access the Zoom webinar online.

Telephone: To access the Zoom webinar by telephone, please call 1-877-853-5247 (toll free) and enter the Webinar ID 87883645568, followed by the pound (#) sign.

View Only Online: Members of the public who wish only to view the hearing may access the event live on YouTube.

Accessibility and Language Assistance Services

At the public hearing, CART Captioning and American Sign Language services will be available.

Members of the public who are deaf or hard of hearing can use their preferred relay service or the free 711 relay service, and then ask to be connected to the public hearing hotline at 646-252-6777 to speak with an agent.

Members of the public who are blind or have low vision can request accommodations on or before July 22, 2024, by submitting a request online or by calling the public hearing hotline at 646-252-6777 from 6 a.m. to 10 p.m. daily.

If language assistance or any other accommodations are required, please submit a request at least three business days before the hearing date in one of the following ways: online, by calling the public hearing hotline at 646-252-6777, or by sending a letter to:

MTA Government & Community Relations
Re: 2024 QBNR PH
2 Broadway, D16.94
New York, NY 10004

When calling the hotline, please mention the keyword "public hearing."