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Queens Bus Network Redesign: Reports, Past Events, and Archived Materials

Updated Oct 25, 2022

For languages other than English, use the Google Translate tool at the bottom of this page. 

About the Queens Bus Network Redesign

The Queens Bus Network Redesign is a multi-year initiative with multiple rounds of planning and public outreach.  

We’re working with you, our riders, to improve the Queens bus network so trips are faster, more reliable, and more seamlessly integrated with the rest of the transit system. 

Here, you'll find archived materials and a list of past events held as part of the Queens Bus Network Redesign process.

Timeline of the Queens Bus Network Redesign

Past Public Outreach: Summer 2022

This summer, the Queens Bus Network Redesign (QBNR) team partnered with the MTA’s MetroCard Mobile Sales team at 15 locations for pop-up events and hosted five outdoor outreach events to continue to meet with and hear from Queens bus customers.   

Outdoor Outreach Events

We hosted five Outdoor Outreach Events. These events had an “open house” format and folks could stop by any time during the event to learn how we’re building a better bus network for Queens and talk with our team about their commute.  Attendees were able to tell us what they like and would like to see changed for the Queens Bus Network Redesign.   

Queens Public Library at Flushing, on the plaza at Kissena Blvd and Main St          
Tuesday, July 26, 3 to 7 p.m.  
Mandarin and Korean interpreters were available.   

34 Ave Open Street between 77 and 78 Streets outside of Travers Park            
Thursday, August 4, 3 to 7 p.m.  
Spanish interpreters were available.   

Beach 97 Street at Shore Front Pkwy        
Wednesday, August 10, 4 to 8 p.m.  

Forest Park, Woodhaven Blvd at Forest Park Dr                
Tuesday, August 16, 3 to 7 p.m.  

Roy Wilkins Park, outside Rec Center at Baisley Blvd and 177 St   
Tuesday, August 23, 4 to 8 p.m.  

Events will be held outdoors and maybe be rescheduled for severe weather. Please be sure to check this page before hearing out to one of these events for the most up to date information.

Language interpreters, including ASL, can be made available upon advance request no later than five business days before the event you want to attend. Please email gcr@nyct.com to request accommodations and include “QBNR accommodation request” in the subject.

See the event notice: English | Chinese | Korean | Spanish

Queens Bus Network Redesign and MetroCard mobile sales pop-up events 

For each event listed below, members of the QBNR team were on-site to meet with our bus customers to talk about the New Draft Plan and the route proposals in their neighborhood. Customers were able to give their feedback on the New Draft Plan directly to the team for consideration in the next phase of the Redesign process, the publication and outreach on the Proposed Final Plan.    




Wednesday, June 29, 2022  

10 a.m.–2 p.m.  

Rockaways at 114-12 Beach Channel Drive  

Friday, July 1, 2022  

10 a.m.–noon  

Forest Hills at 71 Ave-Continental Ave & Queens Blvd  

Tuesday, July 12, 2022  

10 a.m.–noon  

Sunnyside at 41-02 Queens Blvd  

Wednesday, July 13, 2022  

1 p.m.–3 p.m.  

Glen Oaks Shopping Center at Union Turnpike & 260 Street  

Friday, July 15, 2022  

10 a.m.–3 p.m.  

Flushing at Main Street & Roosevelt Ave  

Monday, July 25, 2022  

10 a.m.–2:30 p.m.  

Astoria at 31 Street between Ditmars Blvd & 23 Ave (ended early due to severe weather)   

Monday, July 25, 2022  

10 a.m.–noon  

Bay Terrace Shopping Center at Bell Blvd & 24 Ave  

Tuesday, July 26, 2022  

1 p.m.–3 p.m.  

Maspeth at Grand Ave & 69 Street  

Wednesday, July 27, 2022  

10 a.m.–noon  

Windsor Park at 73 Ave & Bell Blvd  

Friday, July 29, 2022  

10 a.m.–2 p.m.  

Allen Community Center at 166-01 Linden Blvd  

Friday, August 5, 2022  

1 p.m.–3 p.m.  

Rego Park at Queens Blvd & 63 Road (at the mall near Marshalls)  

Monday, August 8, 2022  

1 p.m.–2:30 p.m.  

Fresh Meadows Shopping Center at Horace Harding Expressway & 188 Street  

Monday, August 29, 2022  

10 a.m.–2 p.m.  

Jackson Heights at 41-40 Junction Blvd  

Tuesday, August 30, 2022  

10 a.m.–noon  

College Point at Angelo Petromelis Senior Center at 13-28 123 Street  

Wednesday, August 31, 2022  

10 a.m.–2 p.m.  

JASA Brookdale at 131 Beach 19th Street  

In addition to meeting with the Queens Bus Network Redesign team, the following services were offered at the Mobiles Sales Vehicles:    

  • Get help with a Reduced-Fare application  

  • Transfer MetroCard balances (Full fare and Reduced-Fare)   

  • Exchange a damaged Reduced-Fare MetroCard for a temporary replacement   

  • Report a lost/stolen Reduced-Fare MetroCard   

  • Ask our team about any MetroCard-related issues   

Schedules are subject to change and all events are weather dependent, so check back before you visit.  

Past Public Workshops: April-June 2022

In April, May and June 2022, we hosted 14 virtual workshops, 28 sessions, and workshopped with hundreds of Queens bus customers and stakeholders.  

All workshops took place from 6:30-8:30 p.m. Sessions began at 6:30 p.m. and 7:30 p.m. If a customer couldn’t make the workshop for their neighborhood, they were encouraged to sign up for a different one. 

Each workshop was conducted in English and other languages per the list below.  Additional language interpreters, ASL, and captioning were available upon advance request.

Download the New Draft Plan Brochure.


Community district

Neighborhoods covered

Language assistance provided

Monday, April 18

Community District 1 

Astoria, Long Island City, Woodside

Spanish, Mandarin, Bangla

Thursday, April 21

Community District 2

Hunters Point, Long Island City, Sunnyside, Woodside

Spanish, Mandarin, Bangla

Tuesday, April 26

Community District 3

East Elmhurst, Jackson Heights, North Corona

Spanish, Mandarin, Bangla

Thursday, April 28

Community District 4

Corona, Corona Heights, Elmhurst

Spanish, Mandarin

Wednesday, May 4

Community District 5

Ridgewood, Maspeth, Middle Village, Glendale, Fresh Pond, Liberty Park

Spanish, Mandarin

Thursday, May 5

Community District 6

Forest Hills, Rego Park

Spanish, Mandarin

Tuesday, May 10

Community District 7

Kissena Park, Flushing Meadows, Corona Park, Bay Terrace, College Point, Beechhurst, Queensborough Hill, Willets Point

Spanish, Mandarin, Korean

Thursday, May 12

Community District 8

Briarwood, Cunningham Heights, Flushing South, Fresh Meadows, Hillcrest, Hilltop Village, Holliswood, Jamaica Estates, Jamaica Hills, Kew Gardens, Pomonok, Utopia

Spanish, Bangla

Monday, May 16

Community District 9

Richmond Hill, Woodhaven, Ozone Park, Kew Gardens

Spanish, Bangla

Wednesday, May 18

Community District 10

Howard Beach, Ozone Park, South Ozone Park, Richmond Hill, Tudor Village, Lindenwood

Spanish, Bangla

Tuesday, May 24

Community District 11

Bayside, Douglaston to Little Neck, Auburndale, East Flushing, Oakland Gardens, Hollis Hills

Spanish, Mandarin, Korean

Thursday, May 26

Community District 12

Jamaica, Hollis, St. Albans, South Ozone Park, Springfield Gardens

Spanish, Bangla

Tuesday, May 31

Community District 13

Bellaire, Bellerose, Brookville, Cambria Heights, Floral Park, Glen Oaks, Laurelton, Meadowmere, North Shore Towers, Queens Village, Rosedale, Wayanda

Spanish, Bangla

Thursday, June 2

Community District 14

Breezy Point, Belle Harbor, Neponsit, Arverne, Bayswater, Edgemere, Rockaway, Rockaway Park, Far Rockaway


Queens Bus Network Redesign Existing Conditions Report: A Better Way Forward (August 2019)

This report on existing conditions was the first step in the bus network redesign process. The goal was to take a fresh look at the World’s Borough, its people, its travel needs, and what can be done to improve bus travel to meet those needs.

The Queens Bus Network has not substantially changed in decades. The continuing decline in bus ridership in Queens, and in New York City, requires a fresh look at how we provide bus service. Buses are slowing down, and bus reliability is suffering. Over that same period, our customers’ needs have transformed dramatically. The bus network needs to evolve with them. We will build a new bus network to meet those needs. 

The report was a joint effort by New York City Transit (NYCT) and MTA Bus Company. For everyone’s sake, we refer to the two organizations as “we” throughout the report. 

Corridor Profiles 

We analyzed a large number of corridors in Queens based on land use, density, and bus boarding activity along the corridor, as well as features of the street that affect bus travel. Although many more were considered, we developed profiles for 41 of the longer, straighter corridors for this report. 

Existing Conditions Report (2019)

Key Findings

Customer Priorities: 

  • Increased Reliability – Customers want to be able to rely on buses to arrive when expected Customers want buses to be more reliable, less crowded, and less bunched. 

  • Shorter Travel Times – Customers want shorter waits at stops, and to get to their destinations faster. 

  • Better Connections – Customers want access to more of the city than they have now, especially better interborough connections and better access across long distances within the borough. 

  • Easier to Use – Customers want the bus network to be easier to use. 

Travel at a Glance: 

  • Population and employment density is concentrated along subway lines. The Queens Bus Network covers much of the rest of the borough, but travel times are often long as routes meander throughout various neighborhoods before reaching the subway. 

  • Only 20 of the 81 subway stations in or near Queens are accessible, according to the standards set in Americans with Disabilities Act (ADA). The network redesign could be particularly important for those customers whose transit options are currently more limited. 

  • About 52 percent of Queens commuters travel via transit. According to Census ACS data, about 39 percent of Queens commuters identified rail modes as their primary means of transportation, while 11 percent identified bus as their primary means. About 38 percent of commuters drive to work. 

  • Most customers in Queens rely on a bus and a subway to get where they need to go. 

  • Most Queens residents have access to some level of bus service. Approximately 94.27 percent live within a quarter-mile walk (about 5 minutes) of a local, limited, SBS or express bus stop. 

Limitations of the Existing System: 

  • Existing routes meander through much of the borough, since they were designed to get everyone to a subway station. 

  • The most productive routes are often short and mostly straight. They also tend to traverse through high-activity areas and make connections with subway lines and other key bus routes. 

  • Close bus stop-spacing hinders high-ridership routes by slowing down the bus at stops too often. 

  • Many bus routes try to serve several different purposes at once, serving none of the individual purposes well. 

  • Even with bus routes covering most of the borough, there are opportunities to improve system connectivity and provide easier access to places in the borough that customers want to go. 

Past Events

2019 Open House Events  

  • Tuesday, May 7 — 7-9 PM 
    Peninsula Library 
    92-25 Rockaway Beach Blvd 

  • Monday, May 13 — 6:30-8:30 PM 
    PS 69 Jackson Heights 
    77-02 37th Ave 

  • Wednesday, May 15 — 6:30-8:30 PM 
    The Woodhaven Elementary School 
    91-02 88th Ave 

  • Monday, May 20 — 6:30-8:30 PM 
    PS 112Q Dutch Kills School — Astoria 
    25-05 37th Avenue 

  • Tuesday, May 21 — 6:30-8:30 PM 
    Flushing Library 
    41-17 Main St 

  • Tuesday, May 28 — 7-9 PM 
    Central Jamaica Library 
    89-11 Merrick Blvd 

2019 On-Street Outreach Schedule  

  • Monday, July 15 — 6:30-9:30 AM 
    21st St - Queensbridge Houses 

  • Tuesday, July 16 — 6:30-9:30 AM 
    71st Av & Queens Blvd 

  • Tuesday, July 16 — 3:30-6:30 PM 
    Main St-Flushing 

  • Wednesday, July 17 — 6:30-9:30 AM 
    Beach Channel Dr & Beach 54th St 

  • Monday, July 22 — 4:00-7:00 PM 
    Parsons Ave & 88th Ave 

  • Tuesday, July 23 — 6:30-9:30 AM 
    Union Ave and Parsons Ave 

  • Tuesday, July 23 — 4:30-7:30 PM 
    39th Ave-Flushing 

  • Wednesday, July 24 — 7:00-10:00 AM 
    Cross Bay Blvd & Liberty Ave 

  • Friday, July 26 — 3:30-6:30 PM 
    165 St Terminal

Withdrawn: Queens Bus Network Redesign Draft Plan (December 2019)

In December 2019, we released the Original Queens Bus Network Redesign Draft Plan. That plan presented a reimagined bus network for Queens, with goals and strategies focusing on more reliable service, faster travel, better connections, and ease of use.

For three months following the release, we conducted dozens of outreach events all over Queens, including workshops; open houses; community board presentations; briefings with elected officials, civic organizations, transit advocates, and other stakeholders; and direct outreach to customers at subway stations and bus hubs. Those efforts garnered over 11,000 comments before the project was paused due to the COVID-19 pandemic. 

Over the course of the pause, some 18 months, our planning experts reviewed the wealth of customer input and reflected on the Draft Plan. We ultimately decided that the best way to restart this project would be to formally withdraw the 2019 Draft Plan from consideration. Now, we will use the public feedback to help inform a New Draft Plan for Queens in early 2022. All the comments and feedback submitted through the outreach phase of the Original Draft Plan was invaluable in helping shape the approach the New Draft Plan would take. The Original Draft Plan helped facilitate the dialogue we needed to improve upon the existing network and truly address customers’ needs.  

In the interest of transparency, we have decided to leave the original “Draft Plan” and supporting documents as part of the project’s archive. You can see the withdrawn Draft Plan here.