Reasonable Modification Request and Appeals Procedure

The MTA and its operating agencies – New York City Transit, MTA Bus, Long Island Rail Road, and Metro-North Railroad – are committed to making reasonable modifications to its policies, practices and procedures to ensure that our subway, bus, and commuter rail services are accessible to everyone.

The easiest way to make a request is by using our customer email system.

You may also make your request via email by clicking below on the appropriate MTA operating agency:

Reasonable Modification Request and Appeals Procedure

Any person who wishes to file an appeal regarding a request for Reasonable Modification or alleging any action by the MTA or one of its operating agencies prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38, and 39, may file a written complaint with the MTA.

Accessible formats are available upon request. 

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