About Customer Service Centers
We're making it easier than ever for subway riders to get the help they need with common issues or questions. Customer Service Centers are now open in several subway stations, with more to come this year.
These new facilities will be staffed 24/7 by New York City Transit station agents, who will be ready to assist customers with things such as using OMNY, applying to be a part of our Reduced-Fare program, or switching an existing Reduced-Fare MetroCard to OMNY.
Previously, customers would need to make an appointment at our Customer Service Center at 3 Stone Street for in-person help these services. Now, they'll be offered in more locations — saving customers time and effort.
The new program is part of a historic agreement between the MTA and TWU Local 100 to expand and enhance the role of station agents. Now, they can provide customer service support outside of subway station booths.
Station agents will be able to meet riders where they are and provide hands-on, 24/7 support. They'll be able to help customers with wayfinding in stations and on platforms, using fare machines or OMNY readers, providing information during service disruptions, and reporting issues related to in-station amenities like elevators or turnstiles.
Station agents will also be able to provide help to customers who need assistance, such as people with disabilities or seniors.
Where to find Customer Service Centers
Customer Service Centers are now open in the following stations:
- 34 St-Penn Station
- 125 St
- 161 St-Yankee Stadium
- 168 St
- Atlantic Av-Barclays Ctr
- Coney Island-Stillwell Av
- E 180 St
- Fordham Rd
- Flushing-Main St
- Fulton St
- Jackson Hts-Roosevelt Av
- Myrtle-Wyckoff Avs
- St. George
- Sutphin Blvd-Archer Av-JFK Airport
- Times Sq-42 St
More Customer Service Centers will open throughout 2024 in stations in all five boroughs. Stay tuned for more details.
More ways to get help
If you need help outside of a subway station, there are plenty of ways to contact us.
Use our self-service feedback tool to report a problem or make a suggestion. You can also reach us by phone or by mail.
You can also reach us on WhatsApp for issues with the subway or Metro-North, or tag or DM us on Twitter at @NYCTSubway, @NYCTBus, @LIRR, or @MetroNorth.
You can also visit our standalone Customer Service Center at 3 Stone Street in lower Manhattan. It's open Monday-Friday from 9 a.m. to 5 p.m., except holidays. You need to make an appointment beforehand.