Queens Bus Network Redesign

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A Better Way Forward: Existing Conditions Report for the Queens Bus Network

After several months of meeting with customers, elected officials, and advocates, and collecting and analyzing data, we synthesized everything into this latest report on the existing conditions of the Queens Bus Network.

In this document, we thoroughly examined where and how the diverse population of Queens uses public transit to navigate to, from, and within the borough. We studied how service currently runs along different corridors and major thoroughfares to determine its productivity and usefulness. And we listened to residents and commuters share their stories, ideas, and experiences with the Queens Bus Network to understand what it's like to get around the World's Borough.

To read through the Executive Summary and Key Findings, and to download the full report, click here.

What You Can Do Right Now

Public input is crucial to the development of this new network. We want to hear from you.

Following the release of the Existing Conditions Report, we will share our findings with the Queens Borough Board and any Queens Community Boards that request our attendance at meetings.

During this time, you can still submit your comments, questions, concerns, and ideas here.

In the coming months, we will put together a Draft Plan with a redrawn bus network based on our findings, that we believe will help address many of the challenges that exist today. We'll share that Draft Plan and proposed bus network with you online and at Open House events, so that you can review any routes that may have changed and share your feedback. Online surveys will also be available to collect your feedback on our proposals.

Project Timeline

A graphic timeline that shows the Queens Bus Network Redesign started in April 2019 is projected to finish in May 2020.

Bus Service in Queens

One hundred and seven local, limited, SBS, and express routes move over 714,000 weekday riders in Queens. Many of those routes follow travel patterns that no longer reflect the needs of riders. As congestion has worsened, buses have slowed, making service more unreliable.

Major commercial, residential, and institutional developments have changed the dynamics of the borough, affecting where residents go and how they get around. By redesigning the bus network, we can deliver more frequent, reliable service that satisfies the needs of the borough.