With the MetroCard name facing toward you, quickly swipe your MetroCard through the turnstile in one smooth move. Walk through when the turnstile screen says "Go." If your card does not work, you may receive one of the following error messages.

If the turnstile screen says:

  • "Please swipe again"– try your card again at that turnstile or at another turnstile. You will not be charged another fare even if you swipe several more times.
  • "Swipe card again at this turnstile" – try again, but do not move to another turnstile. If you move to a different turnstile, you may be charged another fare with Pay-Per-Ride MetroCard or be prevented from entering the subway for 18 minutes with Unlimited Ride MetroCard.
  • "See Agent" – This message tells you there's probably something wrong with your card and that you should see the agent at the Station Booth.

How to Know How Much Time or Money is Left on Your MetroCard

At the MetroCard or Station Booth Reader
You can check how much money or time is left on your card at a MetroCard reader or a Station Booth reader in any subway station. The reader also tells you the card's expiration date.

MetroCard reader screen

At a MetroCard Machine
After inserting your card, choose the Get Card info screen.

Vending Machine screen

At the Turnstile 
Every time you use Pay-Per-Ride MetroCard to pay your subway fare, the turnstile displays the amount you've paid and the balance. It will not show when an Unlimited Ride card runs out. You can find this information at the MetroCard reader or the Station Booth reader.

A New Way to Pay

The pilot of our new fare payment system, OMNY, begins soon. OMNY uses contactless technology to make it easier to pay your fare using your contactless credit or debit card, digital wallet, or reloadable prepaid card. To learn more about OMNY, where it's available now, and how you can register, visit OMNY.info.