MTA New York City Transit Lost and Found

Important news: The Lost and Found office will be closed for maintenance on Tuesday, March 5th and Wednesday, March 6th, 2019. We will reopen the Lost and Found office at 11 AM, Thursday, March 7th, 2019. Customers can make online claims during this period. We apologize in advance for any inconvenience this may cause.

The New York City Transit Lost and Found is the final home of items lost on New York City Buses, Subways, or the Staten Island Railway. Items don’t get to NYCT Lost and Found right away, so if you’ve recently lost something, we might not have it yet. Before contacting us, here are tips on how to get your things back.

Turning in an item you have found

Take smaller items, such as wallets, mini tablets or cell phones to the nearest subway station booth agent. For security reasons, agents cannot open the booth door. Drop off items too large to fit through the booth window at the NYCT Lost and Found office. The Lost and Found office is located at 34 St-Penn Station subway station on the central lower mezzanine under 34 St. Items found on a bus should be turned in to the bus operator.

Picking up a lost item

If the Lost and Found office contacted you and said they have your lost item, you can pick it up at our office. Our Lost and Found office is located at 34 St-Penn Station A C E subway station on the central lower mezzanine under 34 St. You can find out the hours and directions of the offices here. To pick up an item, you’ll need to bring a valid form of ID (e.g. driver license, NYC ID, passport, job or student ID, etc.). You'll need to fill out a lost item receipt with your address and contact information to claim your lost item.

How long do you keep lost items?

The amount of time we hold on to items varies based on the estimated value of the article. We hold items for at least three months and at most three years. If no one claims the property during the retention period, it is auctioned with the proceeds helping fund MTA service including Lost and Found. Found property that is in poor condition is sent for disposal.