The New York City Transit Lost and Found is the final home of items lost on New York City buses, subways, or the Staten Island Railway. Items don’t get to NYCT Lost and Found right away, so if you’ve recently lost something, we might not have it yet. Before contacting us, here are tips on how to get your things back.
New process during the coronavirus pandemic
We have been processing lost items on a case-by-case basis since our office closed because of the coronavirus pandemic.
Starting Monday, July 6, we will let you know if we’ve found your lost item. At that point, you’ll be able to make an appointment to retrieve it. You can only make an appointment if we’ve contacted you first.
How the process works:
- Follow the steps below to file a claim.
- Wait for us to contact you.
- After we contact you, you can make an appointment online to pick up your item in person. If you need help setting up an appointment, call 511.
Reporting an item you have lost
Turning in an item you have found
Take smaller items, such as wallets, tablets or cellphones to the nearest subway station booth agent. For security reasons, agents cannot open the booth door. Call us at 511 to arrange to drop off larger items. Items found on a bus should be turned in to the bus operator.
We appreciate your help reuniting lost items with their owners.
How long we keep lost items
The amount of time we hold on to items varies based on the estimated value of the article. We hold items for at least three months and at most three years. If no one claims the property during the retention period, it is auctioned with the proceeds helping fund MTA service, including Lost and Found. Found property that is in poor condition is sent for disposal.