LIRR Care Program

The LIRR has 108 accessible stations throughout our system. To confirm whether a the station is accessible, see our list.

Check real-time elevator and escalator status here.

Riders using a wheelchair should remain at least five feet (if possible) from the platform's edge when waiting for a train, and position their wheelchair with the brakes locked and wheels parallel to the track. Unless directed otherwise by an LIRR Care Representative, it is generally best to wait in the middle of the platform because cars at either end of the train may be closed during certain times or may not line up with platforms at certain stations. Many LIRR station platforms have a two-foot-wide yellow tactile edge-warning strips. Stay behind these strips until it is time to board the train.

Yes! Follow the instructions on this page to let us know you need assistance.

Personal Care Attendants (PCAs, i.e., people employed to assist individuals with disabilities) are eligible to ride commuter railroads free when accompanying a passenger with a disability. Where required, the PCA must carry identification that shows that he or she is employed by an agency that provides services to people with disabilities.

When boarding or leaving a train in a wheelchair, back on and off, so that the larger rear wheels lead. This makes it less likely that the small front wheels will get caught in the gap between the platform edge and the train. Whenever the gap or the difference in height between the train and the station is too large, ask the train crew to set a bridge plate in place to span the gap.

Please visit the Ticket Office or ask an LIRR Customer Service Ambassador for assistance. Ambassadors are available from 6 a.m.-10 p.m. daily, and can be easily identified by their orange vests.

For real-time assistance, please provide at least 15 minutes advance notice of your train’s scheduled departure time.

During the overnight period, Jamaica Station elevators provide customers with access to the LIRR portal mezzanine and platforms and to the subway. At street level, just outside the LIRR Ticket Office, a bank of three elevators provides access up to the Jamaica Station portal mezzanine or down for E/J/Z subway service. The portal mezzanine has five elevators that provide access to each of the LIRR's platforms at Jamaica. The mezzanine also serves as a path to the AirTrain JFK terminal.

Please visit the Ticket Office or ask an LIRR Customer Service Ambassador for assistance. Ambassadors are available from 6 a.m.-10 p.m., daily, and can be easily identified by their orange vests.

For real-time assistance, please provide at least 15 minutes advance notice of your train’s scheduled departure time.

During the overnight period, elevator service provides customers with access between the street and platform levels. To reach the elevator while inside Atlantic Terminal, go to the west end of Track 1. The elevator is at the end of the ramp. To reach the elevator from the street, go to Hanson Place, around the corner from the entrance on Flatbush Avenue.

Many MTA commuter rail cars have designated seating for individuals with disabilities and senior citizens, as well as special wheelchair areas where the seats fold up to provide adequate floor space. Please station your wheelchair in the special area or position it in the vestibule area with wheels locked.