Fall brings a renewed energy to the hustle of New York — a “get it done” spirit. That’s certainly true at NYC Transit. We have a lot on the docket in Q4 to revitalize our aging system from underinvestment, expand service for people with disabilities, and enhance your overall experience.
Make no mistake: We won't accomplish our biggest, most ambitious goals without funding, but we have confidence that elected officials recognize the need and know it’s time to deliver a world-class transit system for the world’s greatest city.
Read below to see the hard work we’re doing in the meantime to restore reliability — and your faith — in our services.
Always moving forward,
Chief Customer Officer, New York City Transit
What we will deliver
in Q4 2018: October – December
- Prepare to provide the most reliable service possible during the L tunnel reconstruction. This quarter, we’re replacing over 1,500 feet of track in Brooklyn.
- Finish installation of a state-of-the-art signal system that includes new signals and modernized interlockings (called communications-based train control, or CBTC) on the 7 line, which will allow us to run more reliable service. Much of the equipment being replaced dates back to 1959.
- Restore service at several stations and platforms that were deteriorating and in need of structural repair:
- Jamaica-bound J, Z: 121 St and 104 St
- Bronx-bound 1: 215 St
- Manhattan-bound 1: 238 St
- Full stations:
- 23 St (F, M)
- 28 St (6)
- 57 St (F)
- 72 St (B, C)
- 86 St (B, C)
- 145 St (3)
- 174-175 St (B, D)
- Re-open all available staircases at Penn Station
- Continue to repair some of our most problematic switches, including equipment at Jamaica-Van Wyck and 137 Street-City College, as part of a focused effort to reduce the number of trains delayed.
- Make targeted improvements at 20 stations, as identified by our new Group Station Managers.
- Gather input from Bronx residents in English and Spanish through an online survey and at four community workshops as part of our second borough-wide bus network redesign.
- Continue to evaluate the newly redesigned Staten Island express bus network and make tweaks to better meet the needs of customers. Q4 brings an entirely new route – the SIM9 serving Eltingville, the Father Capodanno Park & Ride, and Greenwich Village – and more trips on busy routes like the SIM1 and SIM4. Riders on all SIM routes will also get access to real-time seat availability information.
- Launch Select Bus Service (SBS) on the B82 with our partners at NYC DOT, giving South Brooklynites improved access to six subway lines and faster service through off-board fare payment, all-door boarding, dedicated bus lanes, and more.
- Introduce technology that gives buses priority at traffic signals to three new routes: the Q52, Q53, and Q5. Transit signal priority technology is implemented by NYC DOT and is already in use at some traffic lights on 12 routes in all five boroughs.
- Advance accessibility throughout the subway system: Continue construction on nine elevators and complete accessibility studies at 47 stations, bringing the total to 150 by the year’s end.
- Expand real-time accessibility information in the MYmta app, including elevator and escalator status and more robust trip planning features for people with disabilities.
- Publish a new elevator and escalator dashboard that shows detailed availability data systemwide.
- Release the new MY AAR platform in the MYmta app that will allow Access-A-Ride customers to book trips through a mobile device and view real-time trip status.
- Survey 10 ADA compliant subway stations for 15 accessibility features as part of a systemwide review to improve overall accessibility. Over time, we will survey all 118 accessible stations.
- Introduce a new, more customer-friendly, no show and late cancellation policy for Access-A-Ride customers based on feedback we’ve received from the community.
- Install PA systems at 15 stations that don’t currently have them, primarily on the F in Brooklyn and the C in upper Manhattan.
- Launch the Courtesy Pass program so you can get where you need to go on another train or bus when service becomes temporarily unavailable in a subway station.
- Install customer information screens at 30 more stations, including Court Square on the E, M lines and Nassau on the G, bringing the total number of stations with these state-of-the-art customer service resources to 50.
- Replace over 50,000 Reduced Fare MetroCards that were previously color coded based on the gender binary with new gender-neutral cards.
- Continue our Fast Forward community conversation series to gather feedback and discuss solutions. Q4 brings us to Jamaica, Harlem, and the South Bronx.
- Equip over 700 buses with on-board customer information screens that indicate the next stop and show other service information, bringing our 2018 total to 1,000.
- Install new countdown clocks on the Second Avenue subway.