Our Customer Commitments

We're making strides on many of our promises and are determined to deliver on the entire Fast Forward plan. I’m excited to share our customer commitment, an initiative that will keep you informed of the actions we’re taking and keep us accountable each quarter.

Our top priority will always be getting you from point A to point B safely and quickly. And while the big ideas in Fast Forward require time, political support, and funding, we’re tackling important challenges right now to improve your experience riding with us. Keep reading for some of the tangible actions we’re taking, and let us know how we’re doing by providing feedback here, through 511, and on Twitter: @NYCTAAR, @NYCTBus, and @NYCTSubway.

More to come,
Sarah Meyer
Chief Customer Officer, New York City Transit

Our ongoing commitment to you

  • Deliver the Fast Forward plan to modernize NYCT.
  • Deliver safe, clean and reliable service on all our modes.
  • Provide you with useful, timely information, especially when service is disrupted.
  • Learn from incidents and set out every day to get better at what we do.
  • Spend your money wisely on the things that matter.