E-ZPass NY and Tolls by Mail New York are operated under the auspices of multiple tolling agencies including MTA Bridges and Tunnels (MTAB&T), the Port Authority of New York and New Jersey (PANYNJ), the New York State Thruway Authority (NYSTA), and the New York State Bridge Authority (NYSBA).
In 2019, MTAB&T, PANYNJ, and NYSTA each established an independent Toll Payer Advocate Office committed to helping customers with toll related issues they could not otherwise resolve through the E-ZPass NY Customer Service Center or Tolls by Mail Customer Service Center.
Before contacting the Toll Payer Advocate Office, you must first contact one of the below resources to attempt resolution:
E-ZPass NY Customer Service Center
800-333-8655
Tolls by Mail Customer Service Center
844-826-8400
If you have received a Notice of Vehicle Registration Suspension from the New York State Department of Motor Vehicles, contact the number provided on the notice.
- Toll payments and E-ZPass account management are functions of E-ZPass NY; the Toll Payer Advocates do not support these services.
- Failure to pay tolls may result in fees assessed per toll.
- The registered owner of the vehicle is responsible for tolls and violations incurred.
Toll Payer Advocate (TPA) services
- Provide free and independent toll investigations.
- Recommend administrative reforms.
- Provide resources and education related to tolling.
When to request TPA assistance after contacting Customer Service Center
You must first contact and work with the E-ZPass and Tolls by Mail Customer Service Center before contacting the TPA. The Customer Service Center is equipped to help you and will work with you to resolve your issue. If you have been unsuccessful resolving your tolling related issue using the Customer Service Center, the TPA may be able to assist you.
How to request TPA assistance
- Identify the tolling agency by reviewing your notice or using the agency list below.
- Click on the appropriate authority’s TPA link below to submit a request.
- You will need to provide detailed documentation of your issue and how you have tried to resolve this matter with the Customer Service Center.
MTA Bridges and Tunnels
MTA Bridges and Tunnels toll facilities include:
- Bronx-Whitestone Bridge
- Cross Bay Veterans Memorial Bridge
- Henry Hudson Bridge (No trucks permitted)
- Hugh L. Carey Tunnel
- Marine Parkway-Gil Hodges Memorial Bridge
- Queens Midtown Tunnel
- Robert F. Kennedy Bridge
- Throgs Neck Bridge
- Verrazzano-Narrows Bridge
Port Authority of New York and New Jersey
Port Authority NY & NJ toll facilities include:
- Bayonne Bridge
- George Washington Bridge
- Goethals Bridge
- Holland Tunnel
- Lincoln Tunnel
- Outerbridge Crossing
Request PANYNJ TPA Assistance.
New York State Thruway Authority
New York State Thruway toll facilities include:
- Thruway System (Exit 15 to Exit 61)
- Gov. Mario M. Cuomo Bridge
- Grand Island Bridges
- Harriman
- New Rochelle
- Spring Valley
- Yonkers
New York State Bridge Authority (NYSBA)
New York State Bridge toll facilities include:
- Bear Mountain Bridge
- Newburgh-Beacon Bridge
- Mid-Hudson Bridge
- Kingston-Rhinecliff Bridge
- Rip Van Winkle Bridge
Don't ignore your toll problems, please contact an Advocate for help!