Who we are
We are an independent office within the MTA committed to balancing toll payer assistance efforts against enforcement efforts.
We'll listen to you, learn about your problems and concerns, and help you work them out.
How we help you
- Provide free and independent toll-problem assistance
- Help resolve long-standing toll problems
- Recommend administrative reforms
How to request assistance
If you have a toll problem that you have been unsuccessful in resolving using the E-ZPass® and Tolls by Mail service center, we may be able to assist you.
Please allow 2-4 weeks for a response. Your patience is appreciated as we update our system.
Contact us: Don't ignore your toll problems
Ignoring your toll problems is the worst thing you can do and will not make the problems go away. If you have a problem, please contact us for help.
Your options may include a settlement agreement.
Keep your account up to date
It's essential to keep your contact information up to date to stay informed about your toll activity. Here's how to do that:
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For E-ZPass customers: To update your details, go to "My Account" on the E-ZPass website. You can update your contact information under the "Account Settings" tab.
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For Tolls By Mail customers: Use the toll bill number from a recent bill to access your account on the Tolls By Mail website. Once logged in, navigate to “My Account” and select “Communication Preferences.” You can then update or add your email address. This applies even if you have an E-ZPass account.
Please note that by providing your email address and/or cell phone number, you consent to receiving emails and/or text messages about your toll activity.