AAR customers can manage their trips via computer, tablet or smart phone with MY AAR (formerly ‘Manage My Trips’). With MY AAR, customers can access their contact information, make reservations, check the status of their trips, and manage subscriptions. MY AAR also allows customers to monitor their dedicated (blue and white) AAR or Broker vehicle’s real-time location and arrival time one hour prior to their pick-up time. With MY AAR, customers can also track their trip while on the vehicle to determine their estimated time of arrival (ETA).
AAR customers who have a Smartphone, may download the free MYmta app via Google Play Store or the App Store. The app allows direct access to MY AAR, when you log in and all MTA services. You can find an app tutorial here.
How do I use MY AAR?
On the web, visit the AAR homepage and click on "Sign into MY AAR Trip Planner." On the MYmta app, click on "Access-A-Ride." You will be brought to the "Access-A-Ride Sign In" page, where you can click "Sign Up" to create an account. You will be asked for your personal information. Once your account is verified, you can log in.
Is MY AAR accessible to someone with a visual disability?
Screen Reader functionality using NVDA and VoiceOver are compatible with Chrome.
What internet browser do I need to use this website?
This program is compatible with Internet Explorer 8 and newer versions, as well as with Chrome, Mozilla Firefox, and Safari.
How do I request a trip?
In the Booking Request panel, click on Request a Trip. Select a round-trip or one-way trip, then enter your pick-up and drop-off addresses and the date you wish to travel. When you enter the time, please select if this is your departure (depart/pick-up) or arrival (arrive by/appointment) time. If you require any accommodations, please make sure to select the options you need.
Will I get an immediate acknowledgment that you’ve received my trip request?
Yes, with our immediate booking system, after you submit a new trip request, the system will automatically complete your request within 60 seconds.
How can I see if my trip has been scheduled?
With our new booking system, your trip should be scheduled immediately. You can see the Scheduled status label on your trip request by viewing upcoming trips.
How far in advance can I enter my trip request?
You may request a trip 1-2 days in advance of the day you would like to travel, based on the time of day. After 5 p.m., you will no longer be able to book trips for the next day.
Can I cancel my trip?
Yes, you can cancel your trip online. In the Upcoming Trips list, click on the trip you would like to cancel. Once you see your trip information, the button to cancel your trip is on the bottom. Penalties will still apply to customers who don't show or cancel trips late.
You must cancel same-day trips no later than two hours before your scheduled pickup time.
When canceling a two-way trip online, you must cancel both trips individually. The penalties for customers who no-show or late cancel trips are listed under No-Show/Late Cancellation Violations.
How do I request a subscription?
In the Booking Request panel, click on "Request a Subscription." Enter your pick up and drop-off address. Proceed to enter the date range you will need for the subscription; for example, June 1 through Dec. 31. When you enter the time, please make sure to select if you will need to Depart or Arrive by the time you’ve chosen. Select the days for which you want your subscription. If you require any accommodations, please make sure to select the options you need. For round-trip, please enter both as individual subscription requests.
How far ahead can I request my new subscription?
Please note you need to place your request for your subscription in advance. The scheduling process may take a week. You will receive a response to inform you when your subscription has been scheduled and when it will begin.
Will I get an immediate acknowledgment that you’ve received my subscription request?
Yes, an acknowledgment will be displayed on the screen stating that your subscription is saved and pending review. We will review your request and get back to you when your subscription has been scheduled. Please make sure your contact information on the MY Account page is correct.
How can I see if my subscription has been scheduled?
If your subscription is under the Active tab, this means your request has been scheduled. Select the Active tab to view your scheduled subscription trips. If your subscription is under Inactive, this means your request has not yet been scheduled.
Can I put my subscription on hold?
Yes, you can put your subscription on hold online. In the Subscriptions tab, click on the subscription you would like to put on hold. Once you see your trip information, select the Pause button on the bottom of the page. You will be asked to enter the dates on which you would like to put your subscription on hold. Your subscription information will then have the exception dates listed. Please be advised, subscriptions must be paused 3 days in advance as trips are prescheduled.
Can I cancel my subscription?
Yes, you can cancel your subscription online. In the Subscriptions tab, click on the subscription you would like to cancel. Once you see your trip information, the button to cancel your subscription is on the bottom of the page. Penalties will still apply for customers who “no-show” or “late cancel” trips.
How do I set up my contact information?
Log into your account, go to the My Account page and scroll to Contact Numbers. Update your contact information. Click the Add Number link to enter additional contact information. Remember to save your changes.
How do I select to be notified by text messages only?
To set this up, you need to be in the My Account page, Contact Numbers section. To enter the phone number for which you wish to receive text messages, click Add Text Message Number. Enter your phone number, select the name of your cell phone provider (e.g., AT&T, Verizon, Sprint, T-Mobile), and place a check in the corresponding checkbox. If you only want to receive text messages, make sure you have not checked any of the other options to receive trip notifications. Remember to save your changes.
How do I select to be notified by email only?
To set this up, you need to be in the My Account page. If you would only like to receive email messages, make sure the email field on top has your email address, and that you have checked off the checkbox to receive trip notifications. Make sure none of your other options are checked off to receive trip notifications, and remember to save your changes.
How do I change a phone number from my contact information?
Please note, you can only replace phone numbers, not delete them. You need to be in the My Account page, Contact Number section. Click Edit and make sure to save your changes.
Why are there two sections asking for my email address?
- The email field in the Sign-In Email section is the login email you used to create your account. You can edit your login email address if needed.
- The email field in the Notification Email section is the email address at which you would like to receive email notifications. You need to check the checkbox to receive trip notifications at this email address. Make sure to save your changes.
How do I change my password?
Once you log in to your account, you can change your password. On the My Account page, click Change Password and follow the instructions. A confirmation notice will be sent to your email address.
What if I forgot my sign-in email or password?
On the login screen, click the Forgot Your Password? or Forgot Your Email? button.
If you forgot your password, we will send a link to your email address to change your password.
If you forgot your email, you will be able to enter personal information. If correct, a few letters of your email address will be displayed to help.
If you are still having difficulty after completing these steps, please call 1-877-377-2017 (prompt #8), Monday-Friday, 9 a.m.-5 p.m., for assistance.