Paratransit is the term used for a “demand-response” service in which an eligible customer reserves a trip in advance to a destination within the service area covered by public buses and subways. The Americans with Disabilities Act (ADA) requires that individuals with disabilities who are unable to use accessible mass transit for some or all of their trips be provided with paratransit.
MTA New York City Transit administers Access-A-Ride (AAR), the paratransit service for New York City. Eligible customers may request a shared ride, a door-to-door trip, or feeder service (a trip that is made partly by paratransit and partly by fixed-route bus or subway).