Transforming the MTA

Changing how we work to give our customers the system they deserve

Two years ago, the subways were in a real crisis. Pressure on the system was growing – years of neglect from decades of underinvestment and deferred maintenance was compounded by growing ridership. This meant transit service that was frequently delayed, generally unreliable and – due to a lack of clear customer communications – meant riders were left in the dark.

Since then, the MTA has refocused on critical system maintenance and repairs, and done a tremendous amount of work to improve service. In 2019, there have been record improvements in on-time performance.

Now, the MTA faces a new challenge – maintaining these gains and surpassing these performance records to date.

To do that, the MTA needs to fundamentally be reshaped. This year’s State legislation requires a series of MTA reforms, including the creation of an organizational restructuring plan, which provides this opportunity to take a fresh look at the MTA, to change this place for the better.

The MTA Transformation Plan Report by AlixPartners centers around a single core strategy: simplifying a complex and inefficient organization, so that the entire MTA can focus on what’s truly most important – providing safe, reliable service for millions of New Yorkers every day.

Share your thoughts

Have comments or perspectives on the Preliminary Report recommendations? Email transformation@mtahq.org with your thoughts.

What happens next?

The MTA Transformation Plan will be presented to the MTA Board in July.