"The MTA does not pay tech platforms to publish service information and has built redundant tools that provide service alerts in real time. Those include the MYmta and TrainTime apps, the MTA’s homepage at MTA.info, email alerts and text messages. Service alerts are also available on thousands of screens in stations, on trains and in buses. The MTA has terminated posting service information to Twitter, effective immediately, as the reliability of the platform can no longer be guaranteed."
- Customers will continue to be able to tweet at all MTA accounts, including @nyct_subway, with questions and requests for help as they have before, and those requests will continue to receive responses.
- The MTA's access to Twitter through its API was involuntarily interrupted twice in the last two weeks, on April 14 and again April 27.
- The @MTA account will remain active for branding and other messaging.