The Metropolitan Transportation Authority (MTA) today announced crews completed much-needed aesthetic and functional renovations of the Marcy Av Station in Williamsburg, Brooklyn. This work is part of New York City Transit (NYCT)’s Re-NEW-Vation Program, which utilizes planned weekend service outages to perform upgrades, repairs, and enhanced cleaning in stations within a 55-hour window, providing customers with overhauled stations when service interruptions end on Mondays. In surveys, subway customers consistently cite station cleanliness as a core driver of overall satisfaction. Station re-NEW-vations are performed at stations with lower cleanliness satisfaction, in direct response to customer feedback. In the most recent Customers Count survey, overall station satisfaction at Marcy Av is 61% and station cleanliness satisfaction was 49%. The Station Re-NEW-Vation Program is one of the major initiatives in New York City Transit’s Faster, Cleaner and Safer plan to improve the subway customer experience.
“Through deep cleaning, brighter lightening, and a fresh coat of paint to boot, Marcy Av customers are already experiencing better commutes than they did only a few days ago,” said NYC Transit President Richard Davey. “Station Re-New-Vations exemplify NYC Transit’s commitment to bringing faster, cleaner, and safer service across the system by directly responding to customer feedback.”
Over the last weekend, while planned track maintenance took place, Marcy Av received a fresh coat of paint after transit workers scraped peeling paint and primed surfaces. As customers enter the refurbished station they will notice new LED lighting brightening stairwells and fare areas. In addition to customer-facing improvements, employee facilities also received a deep cleaning treatment.
Marcy Av station is the 41st station to be enhanced with an upcoming refurbishment planned at 157 St on the line in Washington Heights, Manhattan. In total, NYCT plans to complete 50 “re-new-vations" by the end of the year.