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New Platform Shelter and Customer Info Kiosks Among Nanuet Metro-North Station Enhancements

Updated April 18, 2021 6:30 p.m.

Demolition and Reconstruction Set to Begin Monday, April 19


Capital Project is Part of Small Business Mentoring Program


MTA Metro-North Railroad today announced that construction will begin on Monday, April 19, at Nanuet Station to build a new platform shelter and enhance the availability of train information for customers. Nanuet Station, with about 600 daily customers (pre-COVID), is part of Metro-North’s Pascack Valley Line west of the Hudson River.

“Our attention always remains on our customers and our West of Hudson riders are certainly part of the commitment to invest in their needs,” said Metro-North President Catherine Rinaldi. “These station improvements would provide a more modernized, usable space that will thoroughly enhance the customer experience.”

Enhanced elements as part of the station project include new benches with USB connections, a wooden ceiling, heating, and a clear glass enclosure. The shelter will also be accessible to wheelchair users in accordance with the Americans with Disabilities Act. During construction, crews will install a temporary shelter for customer use. Security and customer information enhancements include the installation of new speakers and a camera inside the shelter.

“Having waited in the present shelter in all types of weather for a train, I look forward to our riders having a state-of-the art, 21st century facility,” said MTA Board Member Randy Glucksman. “The old shelter was long past its useful life.”

“I’m delighted to see that Metro-North is investing in West-of-Hudson infrastructure,” said MTA Board Member Frank Borelli Jr. “I believe any and all station improvements – both to the physical station itself and also to displays of real-time train information – will be greatly appreciated by Rockland County commuters.”

Both the station shelter work and the real time information upgrades and are funded through the MTA’s capital program. The shelter work is being performed by Pleasant Contracting Corp., a Staten Island-based contracting company that participates in the MTA’s Small Business Mentoring Program.

“This is another example of how the MTA is not only investing in the regions’ infrastructure but also investing in the growth and development of the region’s pool of qualified New York State-certified minority-owned, women-owned and small businesses,” said MTA Chief Diversity and Inclusion Officer Michael Garner.

"Public transit is vital for the economic growth of Rockland County, so it's good to see Metro North making improvements in the Nanuet Station," said State Senator Elijah Reichlin-Melnick. "Investments in public transit pay back massive dividends in expanding access to good-paying jobs and making it easier to reduce carbon emissions. I am excited for these improvements to the Nanuet Station that will make commuters more comfortable and safe, and look forward to larger future investments in Metro North service to Rockland."  

"These shelter upgrades will modernize safety and security at the Nanuet train station," said State Assemblyman Ken Zebrowski. "I want to thank MTA Metro-North railroad as this will improve the commuting experience of over 600 commuters in the Rockland West of Hudson region."

As part of the customer service initiative, crews will install a kiosk showing real-time train departure information, and Help Points – sleek metal enclosures that contain an emergency call box with a direct line to MTA Police Department (MTAPD) and is topped with a high intensity LED beacon that provides high visibility and helps deter potential crime.

The customer service initiative, known as CSI, is a part of the Way Ahead plan, Metro-North’s strategic plan that includes initiatives designed to set the standard for safety, reliability, and innovation in the delivery of excellent customer service. In its first two years Way Ahead has taken substantial steps to achieving its mission.