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MTA Customer Research

Thank you for being a valued MTA Customer!

The MTA regularly conducts surveys to help us better understand your customer preferences and travel behaviors. 

If you are a subway, bus, Access-A-Ride Paratransit, Staten Island Railway, Long Island Rail Road, or Metro-North Railroad customer, please provide us with your email address to receive an invitation to our next customer satisfaction survey. The responses help us understand where we are doing well and where we could improve.

When you sign up, you may also be invited to participate in other market research projects, where customer input is vital!