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MTA Customer Research

Are you a customer who wants their voice to be heard? Take our next survey!   

We regularly conduct surveys to help us better understand customer preferences and travel behaviors. If you are a subway, bus, Access-A-Ride Paratransit, Staten Island Railway, Long Island Rail Road, or Metro-North Railroad customer, please sign up to receive an invitation to our next survey.

Please provide us with your email address and we will contact you when it is time to take the survey.

And thanks to our customers for their feedback!

A grid of photos featuring men and women of different races and ages.
Some of the customers who won $100 gift cards for participating in last year’s survey.