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MTA Customers Count & COVID Travel Survey

Thank you for being a valued MTA Customer!

We regularly conduct surveys to help us better understand customer preferences and travel behaviors. If you are a subway, bus, Access-A-Ride Paratransit, Staten Island Railway, Long Island Rail Road, or Metro-North Railroad customer, please take our survey.

We are currently conducting a survey about your travel before, during, and after the COVID pandemic. Your responses are very important even if you are not currently using MTA services. The results will help inform decision making and improve service. This survey should only take about 15 minutes to complete.

Upon completion of the survey, you can choose to be entered into a drawing to win one of ten $100 gift cards. If you use more than one MTA service, you will be given an opportunity to take the survey again for a different service, and you'll increase your chances of winning. You can take the survey for up to two different MTA services.

We encourage you to take time to complete this important survey by October 4, 2021.

  • This survey is being conducted using QuestionPro. For more information on their privacy policy, please see this link
  • The rules for the drawing can be found here.