Warning about fake purchase orders
We’ve been made aware of a scam involving fraudulent purchase orders targeting MTA vendors. Please scrutinize any purchase orders that are out of the ordinary or appear to be suspicious. Read more.
About the Business Service Center
The MTA Business Service Center (BSC) processes all invoices for vendors doing business with the MTA and its operating agencies, which includes:
- MTA Headquarters
- New York City Transit
- Staten Island Railway
- Long Island Rail Road
- Metro-North Railroad
- Bridges and Tunnels
- Construction & Development
- MTA Bus Company
Following are the guidelines for invoice processing. It is important that you follow these guidelines to assist the BSC in getting your payments processed in a timely manner.
All vendors should contact the BSC for inquiries about the status of invoice payments. You can also get payment information, forms, and other services online by opening a Vendor account at My MTA Portal.
Submitting invoices
The MTA separates capital-funded expenditures from operating-funded expenditures. Capital expenditures are those that are funded by the MTA Capital Program and typically include large-scale projects such as construction of facilities and stations, architectural and engineering consulting services, and rolling stock purchases. Operating-funded expenditures include the purchase of commodity items as well as most service and maintenance contracts.
Do not:
- Fax or mail your invoice.
- Put the invoice in the body of the email.
- Do not include gifs, tifs, or jpegs, even in your company email header.
- Do not send statements or zero balance invoices.
Submitting invoices for capital-funded expenditures
Send invoices with accompanying supporting documentation to the contracting agency (MTA Construction & Development, NYC Transit and Staten Island Railway, Metro-North Railroad, Long Island Rail Road, MTA Bus Co., or Bridges and Tunnels.)The agency will approve the invoice and forward it to the BSC for processing.
You will receive payment from the BSC.
Submitting invoices for operating-funded expenditures
Purchase Order (PO) Invoices
- Email to invoice@mtabsc.org
- Attach your invoice to the email as a pdf (preferred), Microsoft Word or Excel document.
- Include the PO number and the name of the agency (e.g., NYC Transit).
- Make sure your invoice has an 8 1/2" x 11" print area.
- Include an email for billing inquiries in your invoice.
Non-Purchase Order Invoices
Non-PO invoices require the name of the agency and agency contact person.
Invoices that do not meet the above criteria will be returned to the vendor for correction, possibly delaying payment.
Invoicing errors delay invoice processing.
How to submit your invoices to the BSC
Invoices should be emailed to invoice@mtabsc.org. For fastest processing, please send only one invoice per email.
Accepted file types
- .tif
- .jpg
- .doc or.docx
- .xls or.xlsx
Attachment restrictions
- Do not send attachments that exceed 2 MB
- Do not send "interactive" or "fillable" PDFs (i.e., PDFs that require input)
- Do not send Microsoft documents that are read-only.You can check by opening the document. If read-only prompt appears, convert the file to a PDF before sending.
- Do not send Microsoft documents with non-standard print areas and margins If the print area is outside the standard 8 ½" by 11", adjust the margins before sending.
Unacceptable attachments
- Attachments such as company graphics (gifs) located in email signatures
- Attachments that are password-protected
- Attachments that have ".unk" extensions
- Word and Excel documents that are macro-enabled
- ".vcf" or ".vcard" contact information as an attachment
- HTML or ".zip" attachments
- A "forward" of a forwarded email. Attachments cannot be forwarded twice.
Additional vendor resources
My MTA portal for vendors: www.mymta.info/vendor
My MTA Portal is a self-service way for suppliers and bidders to conduct business with the MTA. Register your company on the portal to:
- Search for procurement opportunities across all MTA agencies
- Update contact information and remit to address, as needed
- View POs and associated payment / invoice status
- Sign up for ACH direct deposit
- Respond to public procurement opportunities online
- Select categories for the goods and services you sell
Find out how to register here.
Make changes to your vendor account with the MTA
Log on to the MTA Vendor Portal to access the Vendor Master Setup Maintenance Request Form (FIN-AP-023) for the following:
- Change of Address/Contact
- Add New Address/Contact
- Setup an ACH/EFT (Automated Clearing House/Electronic Funds Transfer) payment method. The BSC encourages all vendors to accept payments through ACH/EFT.