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Need Help Getting on or Off a Metro‑North Train?

August 2021 Mileposts
A Newsletter for MTA Metro-North Railroad Customers

July marked the 31st anniversary of the Americans with Disabilities Act! And at the MTA and Metro-North, we take accessibility very seriously.

Metro-North can notify train crews in advance of boarding to provide additional assistance to customers who might need it. If you have advance knowledge of your travel plans and would like to request assistance, here's how you do it:

Call 511 and request help. 
You can speak with a Customer Service Representative 24/7. (In Connecticut call: 877-690-5114.)

Call AheadWe recommend calling one hour prior to your trip.

Provide your travel Information.
Provide the representative with your departing station, the time you plan to travel, and your destination so they can notify the train crew in advance that you need assistance.

Ask your conductor for assistance.
If you are already on a train to Grand Central Terminal, you can ask a conductor for help.

The conductor can call ahead and arrange for an usher to assist you.