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Customer Assistance in Our System

Updated May 7, 2018

Help Point Communication System

The Help Point Communication System is a new technology program that puts subway customers in touch with Transit personnel via an interactive communications device. Each Help Point device has two buttons, a green INFORMATION button to ask for travel information and a red EMERGENCY button to be used only in an urgent situation.

More About Help Point Devices

Our Help Point devices:

  • Have an instantly identifiable design.
  • Are clearly labeled and easy to use.
  • Offer two types of assistance at one location.
  • Allow customers to speak with a Transit representative about subway service by pressing the green INFORMATION call button.
  • Allow customers to contact a Transit representative in the event of an emergency by pressing the red EMERGENCY call button.
  • Induction Loop Technology is available on Help Points as well as all station booths in Queens, Brooklyn, The Bronx, and Manhattan.┬áThe new technology filters out noise for customers who wear hearing aids.┬áCustomers switch their hearing aid or cochlear implant to the T-setting (telecoil) which allows them to hear only the speaker.

NYC Transit Station Agents answer subway service inquiries; personnel from NYC Transit's Rail Control Center (RCC) respond to emergency calls.

Front-Line Employees

NYC Transit employees are deployed throughout the system 24/7. However, should a customer ever be in need of assistance, they may approach any of our employees or a police officer to help.

Station Identification Signs

All NYC Transit stations have porcelain enamel and platform identification signs in raised letters and Braille.