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Accessible Travel by Bus

Updated May 16, 2018

Options for Paying/Entering a Bus

  • Dip your Reduced-Fare MetroCard in the farebox.
  • Pay with cash. You must have proper ID and exact change (no paper money or pennies).
  • If you’re using an assistive mobility device, the bus operator will give you a postage-paid, pre-addressed envelope to pay by mail.

Boarding, Riding, and Leaving Buses


  • Wait near the bus stop where the driver can see you.
  • Signal the driver.
  • The driver will position the bus to deploy the ramp/lift safely or operate the kneeling feature.
  • If you’re using a wheelchair/scooter, you’re allowed to enter facing either backward or forward.
  • While boarding via ramps/lifts, lock your brakes.

Riding the Bus

  • Once in position on board the bus, lock your brakes again.
  • The driver will secure the wheelchair/scooter.
  • Priority seating for customers with disabilities and senior citizens is located behind the driver. Other passengers must make these seats available upon request.
  • All new buses have seat belts and shoulder harnesses for extra safety.

Exiting the Bus

  • Prior to reaching your destination, alert the driver when you want to exit by pressing the strips located in the area surrounding the windows.
  • Wait until the bus comes to a stop before unlocking your brake.
  • The driver will free your wheelchair from its position on the bus and activate the ramp/lift to let you disembark.
  • If you have partial or total vision loss, listen closely for your stop when it is announced by a recording or by the driver, who will call out stops at major intersections. You can also ask the driver to notify you when your stop is next.
  • If you miss your stop, tell the driver and he or she will drop you off at the next stop.


  • You can ask the bus operator to let you off at locations along the route that are not bus stops from 10 p.m. to 5 a.m. daily.
  • If the operator can stop the bus safely at your requested stop, he or she will be let you off the bus.
  • Bus Operators will continue to make all regular stops.
  • Please note that Request-A-Stop service is available on local bus routes, and on express routes (only when the bus is dropping off customers). Request-A-Stop service is not available on limited-stop bus service, Select Bus Service (SBS), the nonstop portion of express bus service, or shuttle bus service.