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Reduced-Fare AutoGate MetroCard

Updated Jul 6, 2020

Processing time for MetroCard claims

We have resumed processing MetroCard claims, following a pause in processing because of the pandemic. We’re addressing claims as quickly as we can.

 

AutoGate is an automatic entry/exit gate that allows customers who have ambulatory disabilities, are accompanied by a service animal, or use wheelchairs to enter and exit the subway system. AutoGate units are available in many accessible subway stations in Manhattan, Queens, Brooklyn, and the Bronx.

A customer must have the specially encoded Reduced-Fare AutoGate MetroCard to open AutoGates or conventional turnstiles. Customers with mobility impairments pay a reduced fare and receive the same free two-hour transfer as all MetroCard customers. MTA New York City Transit issues a special Reduced-Fare AutoGate MetroCard to subway riders with qualifying disabilities.

Reduced-Fare AutoGate MetroCard also works in all subway turnstiles. Use Reduced-Fare AutoGate MetroCard where and when you use Reduced-Fare MetroCard. To apply for a Reduced-Fare AutoGate MetroCard, print and complete a Reduced-Fare MetroCard application. If you have a qualifying disability, you will receive a Reduced-Fare AutoGate MetroCard, which has the words "AutoGate MetroCard" printed on the front.

You can also get an application by mail, phone, or in person by following the instructions under Applying for Reduced-Fare MetroCard

 

Reduced-Fare AutoGate MetroCard

Example of a Reduced-Fare AutoGate MetroCard.

Temporary Reduced-Fare AutoGate MetroCard

MTA New York City Transit also offers a Temporary Reduced-Fare AutoGate MetroCard to customers who, due to mobility impairment are unable to use turnstiles without assistance, or who, because they need accompaniment by a service animal, are unable to use certain turnstiles. The Temporary Reduced-Fare AutoGate MetroCard is valid for a period ranging from 90 days to a year, contingent upon completing the Reduced-Fare application and filing appropriate medical information from a doctor. Otherwise, the temporary card works the same as a Reduced-Fare AutoGate MetroCard.

Using the AutoGate

To enter the subway through an AutoGate, hold your Reduced-Fare AutoGate MetroCard so that the black stripe faces you and the cut-off corner is at the top of the card. Dip it into the slot in the special farebox. Your MetroCard will pop back up after the screen displays the word "GO" and the AutoGate will open automatically. If the AutoGate is not working, return to the 24-Hour Station Booth for assistance.