Commendations, Complaints, or Suggestions

The MTA aims to provide customers with the best possible service, and we want to hear from you about your travel experience in our system.  

Please use one of the following methods to share your comments, commendations, or complaints with us:

  1. Call 877-337-2017 and press “8,” to speak with a representative who handles paratransit issues from 9 a.m. to 5 p.m. Monday to Friday. Customers with hearing loss may use their preferred relay service provider or the free 711 relay service to reach 877-337-2017.
  2. Write to MTA New York City Transit, Paratransit Division, Customer Relations, 130 Livingston Street, Brooklyn, NY 11201.
  3. Email us using our online form and select “Paratransit (Access-A-Ride)” in the “MTA service” field.

Make your comment or complaint while the details are still fresh in your mind. If you have a complaint, we will do our best to resolve it. When making a complaint, please tell us your name, address, telephone number, and AAR MetroCard/ID number. Also, provide specific details of your complaint and when and where it happened. If you are complaining about a trip, the information on your trip ticket helps us investigate.

Filing a Title VI Complaint

MTA New York City Transit (“NYC Transit”) and MTA Bus Company are committed to providing non-discriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of their services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964 ("Title VI").

For more information, visit our File a Title VI Complaint page.