We have a number of tools you can use to plan an accessible trip throughout our system. We recommend using the accessible trip…, Reduced fares are available for MTA subway, bus, and rail customers who are 65 or older or who have qualifying disabilities. The…, ADA-related complaint
Reasonable Modification Request or appeal
, Personal Care Attendants
Personal Care Attendants (PCAs) are eligible to ride MTA buses and subways for free when accompanying a…, MTA New York City Transit is fully committed to the use of buses and subways by New Yorkers with disabilities. We hold trainings…, Track key metrics we use to measure how people with a range of access needs navigate our bus and subway system. This includes:…, The Advisory Committee for Transit Accessibility (ACTA) is a new, all-volunteer group of community members committed to working…, We incorporate customer feedback in all that we do. Contact us with questions, concerns, experiences, or ideas about…
The Freedom of Information Law (FOIL) provides that any person has the right to request copies of specific MTA and related agency…
Our quarterly customer commitment is our way to show you we are accountable to progress and transparent in our efforts to do…,
, What we promised and delivered
in Q2 2019: April – June
✓ Re-calibrate more slow-clearing signals in Brooklyn and increase speed limits at another 40 locations throughout the…,
✓Bring 250 new buses on board.
We added 301 new buses to our fleet between April – June!
✓ Release the first draft of the…,
✓Speed up Access-A-Ride service by opening bus lanes to Access-A-Ride vehicles, in partnership with DOT and…,
✓Introduce the public pilot launch of our new contactless payment system, called OMNY, to speed up boarding and…
We incorporate customer feedback in all that we do. Contact us with questions, concerns, experiences, or ideas about…, If you need help during a trip, use these resources first.
For Access-A-Ride issues and questions, go here.
For general service…
Customers eligible for our reduced fare Metrocards can sign up for an EasyPay option. These cards combine the benefits of a Pay-…
Information about and project timeline for the replacement of elevators at uptown subway stations on the A line, C line, and 1…
Things You Can Do Online 24/7
Comments & Concerns: E-mail us
Delay Verification: Subway delay? Get a note.…