Sarah Meyer is the Chief Customer Officer for the Metropolitan Transportation Authority. She is charged with rebuilding and enhancing the customer experience for New York City’s subway, bus, and paratransit riders, and for those using Metro-North and Long Island Rail Road services. From trip-planning, to purchasing fare media, to on-board experiences, she is responsible for the customer journey end-to-end. She is currently focused on COVID response and bringing New York City back to life, making it easier for customers to get from A to B, quickly and easily. Her team recently won a Cannes Gold Lion for their groundbreaking work on map.mta.info.
Prior to her work at Transit, Sarah was a communications and business transformation consultant with 15 years of experience. She graduated from Wellesley College with a degree in art history, and she currently lives in New York City with her husband and two young daughters.