Note for Mail&Ride Customers

Mail&Ride customers can now have their monthly ticket delivered directly to their phones.*

You must download the MTA eTix® app and register for an account using your email address. You must also log into your current Mail&Ride account and change your ticket delivery option to “eTix”.

Every month your railroad ticket will be automatically delivered to your device and stored in your Ticket Wallet. By signing up for automatic ticket delivery, you will be able to perform a self-refund for unused or partially used Mail&Ride tickets. Please note, current monthly Mail&Ride ticket refund policy applies. Mail&Ride ticket refunds will be handled by the Mail&Ride customer service team.

If you need help with a refund, please call Customer Service at 511. Customers outside New York State can call 877-690-5114. You can switch back to the paper Mail&Ride ticket delivery at any time.

*This service is currently unavailable to customers whose journey includes a connecting service such as subway, bus or ferry.