Letter from the MTA Chairman

Joe LhotaDear Customers,

The MTA has developed a modern website (new.mta.info) and a new app called MYmta, and I am writing to ask your help in making the app and website even better.

The first version of the MYmta app is out today in both the Apple and Google Play app stores, and it has a number of features that we think you will like, including:

  • Real-time arrival information for trains, subways and buses.
  • Service status, including information on planned work and updates on the causes of delays.
  • The ability to find nearby stations and stops with the click of a button.
  • A unified trip planning function for travel across the MTA’s regional transportation network including trains, subways and buses.
  • The ability for customers with mobility disabilities to plan accessible trips across trains, subways and buses.
  • The ability to personalize the app by saving favorite lines, stations, stops and trips.

All of these features are the result of feedback the MTA received from more than 2,000 customers through one-on-one interviews, surveys, and “guerilla” intercepts, where we approached riders in the system, showed them the app and documented their feedback. We also tested the app with more than 1,500 employees and incorporated their feedback as well.

The MTA plans to add functionality related to the bridges and tunnels we operate in subsequent versions of MYmta.

Now here’s where you come in: we’re asking you to try MYmta, test its features, and use the customer feedback functions in the app and the new website to tell us what you like and what you don’t. The MTA is building this for you and now you can tell us exactly what you want most!

Please also use the new website to share feedback about our roadmap features, some of which will give you the ability to track buses in real time, report issues within the system, and customize push notifications – all using MYmta. All of these features are currently slated to roll out later this summer, but you can visit the new site now and help decide which features are most important by giving them a ‘thumbs up’ or ‘thumbs down.’ Vote here.

The MTA looks forward to hearing from you, and thank you for being a valued customer.

Joseph J. Lhota
Metropolitan Transportation Authority