EasyPay MetroCard Customer Support

Online portal

The best way to immediately report a lost, stolen, or damaged card is via the online portal. You can also add value to your card, get account information, and conduct other business.

Visit the online portal

Phone

To get account information or report a card lost, stolen or damaged, contact the EasyPay MetroCard Account Service Center at 1-877-323-RIDE (7433).

The center is staffed 9 AM to 5 PM weekdays (except holidays) and 9 AM to 2 PM Saturday. In off hours, the number is answered by an automated system that can help you report your lost, stolen, or damaged card as well as get other information.

Email

You can send questions, comments or issues, which will be replied to during normal business hours.

Send email

Mail

EasyPay MetroCard Account Service Center

PO Box 52021

Newark, NJ 07101-8221

Alternate Phone

During non-business hours, you can also report EasyPay Metrocard issues to the NYCT customer service line at 1-718-330-1234. We advise that before doing that, you report a lost, stolen, or damaged card online.