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MetroCard FAQs

Updated Oct 18, 2018
What if I have trouble using my MetroCard?

We’re sorry there’s a problem. Get help or a refund.

Can I pay for others with my MetroCard?

Pay-Per-Ride MetroCard lets you pay for up to four people at a time, and all four can transfer together free. Just swipe or dip your MetroCard on the first mode of transportation you will need for each person traveling. At any transfer point, you only need to swipe or dip ONE TIME for you and your companions.

An Unlimited Ride MetroCard cannot be used again at the same subway station or the same bus route for at least 18 minutes. It can’t be used by or transferred to another person until the completion of the trip for which entry was obtained. 

How do I check my MetroCard balance?

Our "How Often Do You Ride"chart will help you choose the card that’s best for your needs. 

You may also Use our MetroCard Calculator.

See where MetroCard is accepted.

What is a Reduced-Fare MetroCard and how do I get one?

A Reduced-Fare MetroCard is a discounted, personalized MetroCard bearing a customer’s name and photo. It lets customers 65 and over – or those with qualifying disabilities – ride for half the regular rate of a 7-Day or 30-Day Unlimited Ride MetroCard.

With Reduced-Fare Pay-Per-Ride MetroCard, customers receive a free bus to- bus, bus to subway, or subway to bus transfer, valid for two hours. See Reduced-Fare MetroCard for all the details on how to apply.

Qualified customers can also add value to a Pay-Per-Ride card and be charged half the regular fare when they use it. Those qualified customers must show acceptable forms of ID to a station agent or bus operator in order to receive the discounted fare. Those forms of ID are: 

A valid driver´s license (or legal equivalent issued to non-drivers) from any state.

  • A valid passport from any country
  • NYC Department of Aging ID card Medicare card (Medicaid not accepted)
  • Access-A-Ride ID card
  • MTA Reduced-Fare ID card (pre-1995)