E-ZPass FAQs

How do I get an E-ZPass account?: Click here to sign up online. You can also obtain your E-ZPass account and tag in person at Department of Motor Vehicles offices, AAA offices or our E-ZPass Customer Service walk-in centers in Queens, Yonkers or on Staten Island. Visit the E-ZPass Service Center website for full details.
What does an E-ZPass tag cost?: The tag itself is free, but if you want to replenish your account by cash or check, you’ll pay a one-time, fully refundable $10 deposit at sign-up. This fee is waived if you choose automatic replenishment by credit card or bank account. Click here for full details or to sign up.
How much will I save using E-ZPass?: In addition to the time you’ll save waiting to pay tolls, you can expect to save 30–50% on every toll! For crossing charges and E-ZPass savings at specific toll facilities in New York, see our Toll Savings page.
Can I use my E-ZPass in any lane at the toll plaza?: At MTA Bridges and Tunnels facilities, you can use your E-ZPass in dedicated E-ZPass lanes. Look for the purple and white E-ZPass signs to find the correct lanes. At other agencies, there may be mixed use lanes (which accept cash or E-ZPass) or dedicated lanes.
Where can I learn more about E-ZPass resident discount programs?: If you live in certain areas, a resident discount plan can help you save money! Click here for more information.
What is E-ZPass On-the-Go and how do I get one?: E-ZPass On-the-Go is a pre-paid tag that eliminates waiting in line at an E-ZPass Customer Service Center. Customer may purchase pre-paid tags at a participating retail location and register the tag online. Find out more by calling the E-ZPass Customer Service Center at 1-800 333-8655 or visit the E-ZPass Service Center website.

You must register your tag before you use it. Tags may be used the day after they are registered.
The gate in the E-ZPass lane doesn't always go up when I hold my E-ZPass near the windshield. How do I fix this?: The best way to prevent this is to mount your tag on the inside of your vehicle´ss windshield so the tag´s sensors can be read. The E-ZPass Customer Service Center will provide you with free mounting strips and instructions. Call 1-800- 333-8655 or visit the E-ZPass Service Center website.
What if I go through Cashless Tolling without an E-ZPass?: If the vehicle doesn’t have an E-ZPass, its license plate will be photographed by a plate reader. Then a Tolls By Mail bill for the non-discounted cash rate will be sent to the registered owner of the vehicle. You may pay these bills by mail, phone or in person, using a check, credit card, bank account or cash.

Visit tollsbymailny.com or call 1-844-TBM-8400 (826-8400) for more information.