The MTA Business Service Center
The MTA Business Service Center (BSC) processes all invoices for vendors doing business with the MTA and its operating agencies, which includes:
- MTA Headquarters
- New York City Transit
- Staten Island Railway
- Long Island Rail Road
- Metro-North Railroad
- Bridges and Tunnels
- Capital Construction
- MTA Bus Company
Following are the guidelines for invoice processing. It is important that you follow these guidelines to assist the BSC in getting your payments processed in a timely manner.
All vendors should contact the BSC for inquiries about the status of invoice payments. You can also get payment information, forms, and other services online by opening a Vendor account at My MTA Portal.
The MTA separates capital-funded expenditures from operating-funded expenditures. Capital expenditures are those that are funded by the MTA Capital Program and typically include large-scale projects such as construction of facilities and stations, architectural and engineering consulting services, and rolling stock purchases. Operating-funded expenditures include the purchase of commodity items as well as most service and maintenance contracts.
Submitting Invoices for Capital-funded Expenditures
- Send invoices with accompanying supporting documentation to the contracting agency (MTA Capital Construction, NYC Transit and Staten Island Railway, Metro-North Railroad, Long Island Rail Road, MTA Bus Co., or Bridges and Tunnels.)
- The agency will approve the invoice and forward it to the BSC for processing.
- You will receive payment from the BSC.
Submitting Invoices for Operating-funded Expenditures
Purchase Order (PO) Invoices
- Invoices for goods and services must be submitted directly to the BSC.
- Invoices must have a PO number, name of agency (e.g., NYC Transit, Metro-North Railroad, etc.), and the name of the agency contact person.
- Delivery tickets for goods must also include the PO number.
- The billing amount and quantity, where applicable, must be an exact match to the amount delivered and contract terms. Failure to do so could result in significant payment delay.
Non-Purchase Order Invoices
- Non-PO invoices require the name of the agency and agency contact person.
Invoices that do not meet the above criteria will be returned to the vendor for correction, possibly delaying payment.
How to Submit Your Invoices to the BSC
- Invoices should be emailed to firstname.lastname@example.org or faxed to 212-971-5060. For fastest processing, please send only one invoice per email or fax. For emails, see guidelines for email attachments below.
- If you cannot email or fax an invoice, mail it to the following address:
MTA Business Service Center
333 W. 34th Street, 9th Floor
New York, NY 10001-2402
Contacting the BSC
My MTA Portal. You can track invoices, update your profile, and get other intormation online by registering as a vendor at My MTA Portal, the easiest and fastest way to connect with the BSC. Find out how to register here.
To call or email the BSC, use the contact information below. Please have your federal Tax Identification Number (TIN) available.
Email: email@example.com. Include the PO number and your TIN
Phone: 646-376-0123. You will be asked to enter your TIN for validation.
Hours: 8:30 a.m. to 5 p.m., Monday-Friday
To update your Vendor profile or set up automated payments, use this Request Form (AP-023).
Attaching Invoices in Emails
To ensure timely processing, please follow these guidelines when attaching invoices in emails.
Only These Types of Files Are Accepted
- .pdf (Adobe)
- .tif (Image)
- .jpg (Image)
- .doc/.docx (Word)
- .xls/.xlsx (Excel)
- Do not send attachments that exceed 2 MB
- Do not send "interactive" or "fillable" PDFs (i.e., PDFs that require input)
- Do not send Microsoft documents that are read-only. You can check by opening the document. If read-only prompt appears, convert the file to a PDF before sending.
- Do not send Microsoft documents with non-standard print areas and margins If the print area is outside the standard 8 ½" by 11", adjust the margins before sending.
- Attachments such as company graphics (gifs) located in email signatures
- Attachments that are password Protected
- Attachments that have ".unk" extensions
- Word and Excel documents that are macro enabled
- ".vcf" or ".vcard" contact information as an attachment
- HTML or ".zip" attachments
- A "forward" of a forwarded email. Attachments cannot be forwarded twice.