Updated January 8, 2021
About mask requirements
Wearing a mask is the law, and it’s the right thing to do.
Enforcement officers will issue a fine as a last resort. They’ll first offer you a free mask and if you refuse, you could be issued a fine.
If you don’t have a mask, we’ll give you a free one. Ask at a subway station booth, or ask a LIRR or Metro-North station ambassador.
Service details
Subways and buses
- We’re running on a regular schedule. Subway service is still suspended from 1 a.m. to 5 a.m. while we disinfect stations and trains.
- Front-door boarding and fare collection has resumed on local buses.
- Most station booths are not making any Reduced-Fare MetroCard transactions.
Access-A-Ride/Paratransit
- AAR fare collection will resume on Tuesday, January 19, 2021. Customers and guests will be required to pay the full fare of $2.75, in exact change. (The fare for AAR Fair Fares customers is $1.35, also in exact change.) Personal care attendants still travel for free.
- We are not scheduling shared rides. (You can still travel with a personal care attendant or guest.)
Metro-North Railroad
- Off-peak fares are in effect.
Long Island Rail Road
- Off-peak fares are in effect.
Traveling safely
What we’re doing
- Continuing to deep-clean and disinfect stations and vehicles
- Reminding riders about precautions to keep everyone safe, including floor decals and station announcements
- Making hand sanitizer and masks available in stations
What you can do
- Wear a mask. They’re required when you ride with us.
- Social distance whenever possible.
- Travel during less busy times if you can.
- Use hand sanitizer, and wash your hands when you get to your destination.
Our cleaning procedures
Our cleaning operation is running 24/7. We’re disinfecting trains, buses, and stations more frequently, and we’re testing new technology to help keep everyone healthy.
Cleaning technology we’re testing
- Antimicrobial biostats
- Ultraviolet light
- Electrostatic sprayers
- Innovative air filters
Duration 1:14
Safe Travels: 24/7 Clean
Keeping our system healthy and safe
Overnight service changes
There is no subway service between 1 a.m. and 5 a.m. You can use our enhanced bus service while the subway isn't running.
Find out more and plan a trip.
Make a customer service appointment
If you need help with something in person, you can book a time to come to our Customer Service Center.
More coronavirus resources
More COVID-19 information
- City, state, and national resources
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- New York Department of Health's coronavirus hotline: 888-364-3065.(You can speak with public health experts in your preferred language.)
- CDC information about COVID-19
- New York City Department of Health information
- New York State Department of Health information
- Information for MTA contractors