If you need help with something in person, you can book a time to come to our New York City Transit Customer Service Center. It’s located at:
3 Stone Street
New York, NY, 10004
Here's more about what you can do online.
We’re open Monday through Friday, 9 a.m. to 5 p.m. (The last time slot for an appointment is 4:40 p.m.)
Please note that, because of the safety measures we’re taking, our capacity is limited. We’re doing everything we can to help you in a timely way.
Make an appointment
Please wear a mask to your appointment and try to maintain a safe social distance. We ask that you arrive 10 minutes prior to your scheduled appointment time.
If you do not have an email address, please type "n/a" into the form.