MTA service during the coronavirus pandemic

We’re here to get you where you’re going. Remember masks are required when you ride with us. Riders who refuse to wear a mask could get a $50 fine. If you need a mask, ask us for a free one.

Updated September 23, 2020

Wearing a mask is the law, and it’s the right thing to do.

Enforcement officers will issue a fine as a last resort. They’ll first offer you a free mask and if you refuse, you could be issued a fine.

If you don’t have a mask, stop by a subway station booth or ask a LIRR or Metro-North station ambassador for a free one.

Service details

Subways and buses

  • We’re running on a regular schedule. Subway service is still suspended from 1 a.m. to 5 a.m. while we disinfect stations and trains.
  • Front-door boarding and fare collection has resumed on local buses.

Access-A-Ride/Paratransit

  • We are not scheduling shared rides. (You can still travel with a personal care attendant or guest.)

Metro-North Railroad

  • Off-peak fares are in effect.

Long Island Rail Road

  • Off-peak fares are in effect.

Our cleaning procedures

Our cleaning operation is running 24/7. We’re disinfecting trains, buses, and stations more frequently, and we’re testing new technology to help keep everyone healthy.

Cleaning technology we’re testing

  • Antimicrobial biostats
  • Ultraviolet light
  • Electrostatic sprayers
  • Innovative air filters

 

Duration 1:14

Safe Travels: 24/7 Clean

Keeping our system healthy and safe

Overnight service changes

There is no subway service between 1 a.m. and 5 a.m. You can use our enhanced bus service while the subway isn't running.

Find out more and plan a trip.

 

Make a customer service appointment

If you need help with something in person, you can book a time to come to our Customer Service Center.

Processing time for MetroCard claims

We have resumed processing MetroCard claims, following a pause in processing because of the pandemic. These claims include refunds, balance protection claims, and applications for Reduced-Fare and EasyPayXpress MetroCards.

If you filed a claim while our operations were paused, know that we are addressing claims as quickly as we can. If you want to file a claim now, the best way to do that is online.

 

We’re processing claims starting with the oldest first. We’re currently working through claims filed late July/early August for full-fare MetroCards and mid-to-late August for Reduced-Fare MetroCards.

At this time, station booths are not making any Reduced-Fare MetroCard transactions.

Traveling safely

What we’re doing

  • Continuing to deep-clean and disinfect stations and vehicles
  • Reminding riders about precautions to keep everyone safe, including floor decals and station announcements
  • Making hand sanitizer and masks available in stations

See our 13-point plan.

 

What you can do

  • Wear a mask. They’re required when you ride with us.
  • Social distance whenever possible.
  • Travel during less busy times if you can.
  • Use hand sanitizer, and wash your hands when you get to your destination.

More on traveling safely 

More COVID-19 information

What at the MTA is open and closed

Open

  • The Station Master's Office at Grand Central Terminal
  • The OMNY customer service center will be operating Monday through Friday, 8 a.m. to 5 p.m.
  • Our Customer Service Center in Lower Manhattan, by appointment only
  • New York City Transit’s lost and found office, by appointment only
  • These Metro-North ticket offices are open weekdays only:
    • Grand Central Terminal, 6 a.m. – 10:30 p.m.
    • White Plains, 6 a.m. – 10:30 p.m.
    • Stamford, 6 a.m. – 11 p.m.
  • These Metro-North ticket offices are open during rush hours, 6-10 a.m. and 4-8 p.m.:
    • New Haven
    • Croton-Harmon
    • Poughkeepsie
  • Ticket offices at Penn Station, Jamaica Station, and Atlantic Terminal are open. At Jamaica Station and Atlantic Terminal, they'll be open from 6 a.m.-10 p.m.

Closed

Other changes you should know about

 

City, state, and national resources
Information for MTA contractors