MTA service during the coronavirus pandemic

We’re here to get you where you’re going. Remember masks are required when you ride with us. Riders who refuse to wear a mask could get a $50 fine. If you need a mask, ask us for a free one.

Updated October 7, 2020

About mask requirements

Wearing a mask is the law, and it’s the right thing to do.

Enforcement officers will issue a fine as a last resort. They’ll first offer you a free mask and if you refuse, you could be issued a fine.

If you don’t have a mask, we’ll give you a free one. Ask at a subway station booth, or ask a LIRR or Metro-North station ambassador.

Submit a comment about mask rules

Rules about wearing masks on public transit are currently in the 60-day public comment period. You have until November 29 to submit a comment on these rules. See full rule details.

Comments about proposed mask rules can be emailed to psistrom@mtahq.org or mailed to:

Peter Sistrom
Metropolitan Transportation Authority
2 Broadway
New York, NY 10004

Submit a comment about something else

Our online form is the best way to give us feedback and ask questions. We’ll make sure your input gets to the right team.

Service details

Subways and buses

  • We’re running on a regular schedule. Subway service is still suspended from 1 a.m. to 5 a.m. while we disinfect stations and trains.
  • Front-door boarding and fare collection has resumed on local buses.

Access-A-Ride/Paratransit

  • We are not scheduling shared rides. (You can still travel with a personal care attendant or guest.)

Metro-North Railroad

  • Off-peak fares are in effect.

Long Island Rail Road

  • Off-peak fares are in effect.

Traveling safely

What we’re doing

  • Continuing to deep-clean and disinfect stations and vehicles
  • Reminding riders about precautions to keep everyone safe, including floor decals and station announcements
  • Making hand sanitizer and masks available in stations

See our 13-point plan.

 

What you can do

  • Wear a mask. They’re required when you ride with us.
  • Social distance whenever possible.
  • Travel during less busy times if you can.
  • Use hand sanitizer, and wash your hands when you get to your destination.

Read more on traveling safely.

Our cleaning procedures

Our cleaning operation is running 24/7. We’re disinfecting trains, buses, and stations more frequently, and we’re testing new technology to help keep everyone healthy.

Cleaning technology we’re testing

  • Antimicrobial biostats
  • Ultraviolet light
  • Electrostatic sprayers
  • Innovative air filters

 

Duration 1:14

Safe Travels: 24/7 Clean

Keeping our system healthy and safe

Overnight service changes

There is no subway service between 1 a.m. and 5 a.m. You can use our enhanced bus service while the subway isn't running.

Find out more and plan a trip.

 

Make a customer service appointment

If you need help with something in person, you can book a time to come to our Customer Service Center.

Processing time for MetroCard claims

We have resumed processing MetroCard claims, following a pause in processing because of the pandemic. These claims include refunds, balance protection claims, and applications for Reduced-Fare and EasyPayXpress MetroCards.

If you filed a claim while our operations were paused, know that we are addressing claims as quickly as we can. If you want to file a claim now, the best way to do that is online.

 

We’re processing claims starting with the oldest first. We’re currently working through claims filed late August/mid-September for full-fare MetroCards and early/mid-September for Reduced-Fare MetroCards.

At this time, station booths are not making any Reduced-Fare MetroCard transactions.

More COVID-19 information

What at the MTA is open and closed

Open

  • The Station Master's Office at Grand Central Terminal
  • The OMNY customer service center will be operating Monday through Friday, 8 a.m. to 5 p.m.
  • Our Customer Service Center in Lower Manhattan, by appointment only
  • New York City Transit’s lost and found office, by appointment only
  • These Metro-North ticket offices are open weekdays only:
    • Grand Central Terminal, 6 a.m. – 10:30 p.m.
    • White Plains, 6 a.m. – 10:30 p.m.
    • Stamford, 6 a.m. – 11 p.m.
  • These Metro-North ticket offices are open during rush hours, 6-10 a.m. and 4-8 p.m.:
    • New Haven
    • Croton-Harmon
    • Poughkeepsie
  • Ticket offices at Penn Station, Jamaica Station, and Atlantic Terminal are open. At Jamaica Station and Atlantic Terminal, they'll be open from 6 a.m.-10 p.m.
  • The waiting room at Penn Station, open from Monday-Friday, 6 a.m. – 8 p.m.

Closed

Other changes you should know about

 

City, state, and national resources
Information for MTA contractors