Updated September 23, 2020
Wearing a mask is the law, and it’s the right thing to do.
Enforcement officers will issue a fine as a last resort. They’ll first offer you a free mask and if you refuse, you could be issued a fine.
If you don’t have a mask, stop by a subway station booth or ask a LIRR or Metro-North station ambassador for a free one.
Subways and buses
- We’re running on a regular schedule. Subway service is still suspended from 1 a.m. to 5 a.m. while we disinfect stations and trains.
- Front-door boarding and fare collection has resumed on local buses.
- We are not scheduling shared rides. (You can still travel with a personal care attendant or guest.)
- Off-peak fares are in effect.
Long Island Rail Road
- Off-peak fares are in effect.
Our cleaning procedures
Our cleaning operation is running 24/7. We’re disinfecting trains, buses, and stations more frequently, and we’re testing new technology to help keep everyone healthy.
Cleaning technology we’re testing
- Antimicrobial biostats
- Ultraviolet light
- Electrostatic sprayers
- Innovative air filters
Safe Travels: 24/7 Clean
Overnight service changes
Processing time for MetroCard claims
We have resumed processing MetroCard claims, following a pause in processing because of the pandemic. These claims include refunds, balance protection claims, and applications for Reduced-Fare and EasyPayXpress MetroCards.
If you filed a claim while our operations were paused, know that we are addressing claims as quickly as we can. If you want to file a claim now, the best way to do that is online.
We’re processing claims starting with the oldest first. We’re currently working through claims filed late July/early August for full-fare MetroCards and mid-to-late August for Reduced-Fare MetroCards.
At this time, station booths are not making any Reduced-Fare MetroCard transactions.
What we’re doing
- Continuing to deep-clean and disinfect stations and vehicles
- Reminding riders about precautions to keep everyone safe, including floor decals and station announcements
- Making hand sanitizer and masks available in stations
What you can do
- Wear a mask. They’re required when you ride with us.
- Social distance whenever possible.
- Travel during less busy times if you can.
- Use hand sanitizer, and wash your hands when you get to your destination.
More coronavirus resources
More COVID-19 information
- What at the MTA is open and closed
- The Station Master's Office at Grand Central Terminal
- The OMNY customer service center will be operating Monday through Friday, 8 a.m. to 5 p.m.
- Our Customer Service Center in Lower Manhattan, by appointment only
- New York City Transit’s lost and found office, by appointment only
- These Metro-North ticket offices are open weekdays only:
- Grand Central Terminal, 6 a.m. – 10:30 p.m.
- White Plains, 6 a.m. – 10:30 p.m.
- Stamford, 6 a.m. – 11 p.m.
- These Metro-North ticket offices are open during rush hours, 6-10 a.m. and 4-8 p.m.:
- New Haven
- Ticket offices at Penn Station, Jamaica Station, and Atlantic Terminal are open. At Jamaica Station and Atlantic Terminal, they'll be open from 6 a.m.-10 p.m.
- Our Metro-North Customer Service Center in Grand Central Terminal
- Our MetroCard Mobile Sales Bus and Vans
- The North end entrances of Grand Central Terminal
- The EasyPay Account Service Center. Use our automated phone service at 877-323-7433, or the EasyPay website.
- The Eltingville Transit Center will be closed each day from 9 p.m. to 5 a.m. Monday through Friday and 9 p.m. to 6 a.m. on Saturday and Sunday.
Other changes you should know about
- There may be delays in response to FOIL requests because of the state's workforce reduction.
- We’re not currently processing application requests for Paratransit Access-a-Ride. Call us at 877-337-2017 and we’ll handle application requests on a case-by-case basis.
- Our MetroCard Balance Protection Program is on hold while our staff works remotely.
- City, state, and national resources
- Information for MTA contractors