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Station Operations and Train Service Summary

Updated June 4, 2021 3:05 p.m.

To Our Customers

Welcome back, New York! With riders returning as the region reopens, the LIRR remains steadfastly focused on providing safe and reliable train service. Whether you continued to commute throughout the pandemic or are reacquainting yourself with train travel, here are some rules and reminders to help keep everyone safe and healthy:

Mask Reminder

  • All LIRR customers are required to wear masks onboard trains and inside station buildings and enclosed platform waiting rooms, regardless of your vaccination status or social distancing.  While onboard, masks must completely cover your nose and mouth and remain on for the duration of your travel. Free masks are available at staffed LIRR Ticket Offices, and we've also installed PPE (Personal Protective Equipment) Vending Machines at key LIRR stations (currently Penn Station, Atlantic Terminal, Hicksville and Ronkonkoma) that sell masks, gloves, sanitizer and related items. Effective Monday, September 14, 2020, customers who refuse to wear a mask are subject to a $50 fine by police. Enforcement officers will issue a fine as a last resort: they’ll first offer the passenger a free mask, and if they refuse, police may issue them a summons with a $50 fine.  Thank you for your cooperation.

Apps and Other Online Tools

  • Use technology to make your trip smoother: MTA eTix enables contactless purchase and displays of tickets, and LIRR TrainTime lets you plan your trip and track real-time customer loading information to find the least crowded cars on any train. Both apps are free and loaded with other helpful features. You can also sign up to receive email/text message alerts (mymtaalerts.com) or check the MTA website for service updates.

Ensuring a Clean and Safe Commute

  • Thorough disinfecting and cleaning of train cars and stations remains ongoing.  We’ve introduced a range of innovative cleaning techniques, from new anti-microbial disinfectants to handheld electronic foggers, which allow our employees to dispense a highly effective botanical disinfectant throughout an entire train car within minutes. You can help in this effort by continuing to practice good hygiene, covering coughs and sneezes, washing hands frequently and thoroughly, avoiding high-touch surfaces, and staying home if you feel sick.

Station Hours

Penn Station

  • Ticket Office: Open 24/7
  • Lost & Found Office: Open 7:20 AM – 7:20 PM, weekdays. Only four (4) customers will be allowed in the L&F office at a time
  • Customer Service Office: Open 6 AM – 10 PM, daily
  • Waiting Room: 24/7 (ticketed passengers only)
  • Restrooms: Open, with periodic closures throughout the day/night for sanitization
  • West End Concourse: Open 5 AM – 11 PM, daily
  • Moynihan Train Hall: Open 5 AM – 1 AM, daily (LIRR Ticket Office open 6 AM – 10 PM, daily)

Jamaica Station:

  • Ticket Office: Open 6 AM – 10 PM, daily
  • Station waiting area: Closed until further notice
  • Platform waiting rooms: Open, 6:15 AM – 11 PM
  • Restrooms: Closed until further notice

Atlantic Terminal:

  • Ticket Office: Open 6 AM – 10 PM, daily  
  • Restrooms: Closed until further notice

All Other Stations:

  • Ticket Offices/Waiting Rooms: Open, with revised hours. Visit here to learn more  
  • Platform waiting rooms:  Open

LIRR Care

Train Service

  • Off-Peak fares remain in effect at all times
  • To view timetables, click here.

For More Information: Customer Service Center agents are available to answer questions via live chat or phone between 6 AM and 10 PM, daily. For service related questions, chat live with customer service agents through the LIRR TrainTime app. To speak with an agent, call 511 or 718-217-LIRR (718-217-5477) and say “Representative” when the prompts begin. Automated schedule information is available via phone 24/7.