Significant coastal storms can impact the area at any time. High winds, heavy rains, and dangerous lightning can result in flooding, mudslides, fallen trees, and downed power lines along our right-of-way.
We can't stop the weather's worst from happening, but we can control our team's response to it. In the event of a hurricane or severe storm, we have several operating plans at the ready, depending on the weather's impact.
As we did during "Hurricane Irene" and "Superstorm Sandy," we will take appropriate steps before, during and after a hurricane that may include an orderly shutdown of the railroad before a storm's arrival. If the weather and the damage associated with it is severe enough, our only option may be to reduce or suspend train service temporarily until conditions improve. Ensuring your safety is our primary concern.
When the storm is over, we know you will want us to return to regular service immediately, and we will do our best to recover quickly. Please keep in mind that sometimes getting back to normal requires some time. We may need to make repairs to our tracks, signal and power systems, or train cars due to storm damage.
We may also need to reposition employees and equipment to begin running service again.
To help you prepare for hurricane season, we recommend the following:
- Sign up for Metro North email/text alerts.
- Follow us on Facebook and Twitter.
- Check new.mta.info for updates. If severe weather requires us to change service, we will post that information on our website. (Also be sure to keep a current timetable handy. It will give you a frame of reference for train departure times if you don't have power on your computer.)
- Download the Metro-North Train Time App for real-time train status and schedule information.
- Listen to radio and television news. During any storm or emergency, we are in touch with the news media, giving updates on the status of our train service.
- Call our Customer Information Center at 511 (in Connecticut call 877-690-5114). They will also have a message giving you the current status of our service.