Any person who believes he/she has been discriminated against on the basis of race, color, or national origin by the MTA Bus Company may file a Title VI complaint by completing and submitting the agency's Title VI Complaint form to the address indicated on the form. Complaints must be filed no later than 180 days from the date(s) of the alleged incident.
Once the complaint form is received by the MTA Bus Company's Chief EEO Officer, it will be reviewed to determine whether the complaint constitutes a Title VI complaint and/or whether there is sufficient information for an investigation. The complainant will receive an acknowledgment letter informing him/her whether the complaint is covered under Title VI and/or if more information is needed for a Title VI investigation to take place. In the event more information is needed, the Chief EEO Officer will contact the complainant, and the complainant shall be given a reasonable amount of time to provide the requested information. If the information is not received, MTA Bus Company may administratively close the case. A case can be administratively closed if a complainant fails to cooperate with the investigation or indicates he/she no longer wishes to pursue his/her case.
The Chief EEO Officer will investigate Title VI complaints for which it has sufficient information. After the investigation is completed, the complainant will be issued one of two letters: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations, and states that a Title VI violation could not be established and that the case will be closed. An LOF summarizes the allegations regarding the alleged incident, and explains whether any type of corrective action was recommended. If the complainant wishes to appeal the decision, he/she has fifteen (15) business days from the date of the closure letter or LOF to make the request to the Chief EEO Officer (contact info indicated on the complaint form), and must include any reason(s) why such appeal should be granted.
A person may also file a complaint directly with the U.S. Department of Transportation by contacting the Department at:
U.S. Department of TransportationFederal Transit Administration
Office of Civil Rights: Complaint Team
East Building 5th Floor – TCR
1200 New Jersey Ave. SE, Washington, D.C. 20590