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MTA NYC Transit and MTA Bus Company Title VI Complaint Policy and Procedures

Updated Oct 10, 2019

NYC Transit and MTA Bus Company are committed to providing non-discriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of their services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964 ("Title VI").

Upon request, free language assistance is provided in over 160 languages and is available by calling 511, the New York State transit and traffic line. Get more information and see our hours of operation.

To request more information about Title VI you may contact:

NYC Transit Office of Equal Employment Opportunity
130 Livingston St, 3rd floor
Brooklyn, NY 11201

For MTA Bus Title VI complaints, contact:

MTA Bus Company
Office of Equal Employment Opportunity
2 Broadway, D30.11
New York, NY 10004

718-330-1234 or 511

 

NYC Transit Title VI Complaint Procedures and How to Obtain an NYC Transit Title VI Complaint Form

MTA Bus Title VI Complaint Procedures and How to Obtain an MTA Bus Title VI Complaint Form

In addition to your right to file a complaint with NYCT Transit or MTA Bus Company, you have the right to file a Title VI complaint with the:

U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights:Complaint Team
East Building 5th Floor—TCR
1200 New Jersey Ave. SE
Washington, D.C. 20590